Led software analysis, troubleshooting, software development enhancements, and support for DMS-10/C15 IP telephony department and products impacting thousands of global users. Provided top tier support for VoIP and PSTN telecommunications issues while handling escalated events reported by 24/7 Technical Support Group. Ensured system stability and continuity by diagnosing and resolving issues, bugs, and errors. Documented problems, coded fixes, and provided software patches for defective code. Built and managed key vendor relationships. Monitored and maintained compliance with ISO standards.* Redesigned code for numerous SIP issues, facilitating compliance with Request for Comments (RFC) standards.* Teamed with external vendor AdvaTel to enhance functionality of their PhoneEasy IP Console; reengineered original design to enable transfer of calls to a voice mailbox.* Key contributor to all phases of SDLC for each system release and upgrade, from initial planning, requirements gathering and functional specifications through development, QA testing, implementation, and support.* Recognized as trusted resource for quick resolution of critical issues across multiple product lines.* Captured prestigious Top Talent Award from Nortel leadership team for outstanding performance and dedication to excellence.* Subject-matter expert (SME) and primary point of contact for Bellcore auditors regarding Automatic Message Accounting (AMA) issues.* Led tiger team focused on slashing current number of Trouble Reports to single digits for the 1st time in many years. Won enthusiastic praise and award from senior managers and colleagues for successful efforts.* Collaborated with Ameritech in identifying and resolving multiple AIN Automatic Message Accounting (AMA) software billing issues during testing phase, enabling integration of latest software package (generic) into network.

Led and supported software and feature development projects for multimillion-dollar product lines. Performed systems design and engineering across all stages of software development life cycle, from initial concept and requirements through delivery of fully functional, scalable architectures. Interfaced extensively with developers, project managers, and quality teams to expedite defect tracking and resolution, ensuring on-time delivery of builds. Generated design, program and unit test documents. Mentor and coach to other engineers.* Developed, programmed, tested, and drove on time delivery of Calling Name Delivery feature (Caller ID).* Stepped into role of Lead Designer of AMA Compliancy feature. Completed all documentation, coding, and testing on schedule while mentoring a new co-op through the entire design process. Received award for successful project completion delivering added content to the feature.* Designed, coded, and tested software for numerous features. Delivered full functionality on time and within budget.* Analyzed and monitored development procedures, implementing process improvements to maximize efficiency and productivity.

Conducted automated and manual testing of software loads within Testing & Traffic Simulation Department. Prepared test plans and test case documents. Teamed with Product and Project Managers to continuously evaluate performance, identify/implement testing solutions, and detect critical defects during early development processes. Developed and refined test scripts using a proprietary scripting language and consistently overachieved number of required test packages. Tracked, reported, and managed defects.* Noted for skillfully translating system requirements and designs into clear test objectives.* Designed, developed, implemented, and maintained a Regression Trouble Report database.* Took initiative to develop an AMA Test Tape for inclusion in a new Generic release, triggering revenue increase for each release.* Created billing data comparison program utilizing PASCAL to ensure data accuracy on AMA Test Tape.* Developed Verification Trouble Report database for Verification Group, accelerating issue resolution and driving achievement of global release schedules.