Product Development Spa
Jetblue Airways
Greater New York City Area
• Assist in the development and creation of onboard products.• Review and approve/decline invoices from Mint kitchens, ensuring billing, boarding ratios, and pricing is accurate. • Coordinate testing and support of various market segments in relation to new service procedures/products. Monitor implementation of updated service procedures, accompanying products and solicit feedback from Crewmembers.• Assist Compliance Analysts on kitchen visits and support the fresh food creation/implementation as needed.• Assist reviewing Tell Inflight reports to facilitate the working relationship between Inflight, Onboard Experience and our catering business partners.• Coordinate with Inflight, JBU, and other departments to manage design and implementation of new onboard products and partnerships.• Assist with ongoing competitive analysis of other carriers’ first and business classes, in addition to internal analyses regarding the Mint Customer and how this Customer is changing and evolving.• Working with various teams – i.e. Brand and Promotions – to effectively target and communicate with the Mint Customer. • Various other tasks to support the Onboard Experience Manager, the two Senior Analysts (Mint & Core) and the Senior Compliance Analysts.