John Suchy Email and Phone Number
Raleigh, NC, US
John Suchy's Location
Raleigh, North Carolina, United States, United States
John Suchy's Contact Details
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About John Suchy
I'm a proven software development manager and lead who has directed departments of 5-20 professionals over the last 25 years. I've been successful at managing multiple priorities and diverse teams in a variety of development projects. Especially adept at maximizing employees' skills by playing to individual strengths, and coaching team dynamics and collaboration.My career has been characterized by adaptation to evolving technologies and working with global teams--I believe that the whole can always be greater than the sum of parts, which is a necessary synthesis to ensure that teams remain productive.I have significant experience in working with enterprise-level clients (at IBM) to provide better information solutions for IBM software. In recent years, I've worked directly with Bosch, Raytheon, Lockheed Martin, Waters, et. al.
John Suchy's Current Company Details
John Suchy Work Experience Details
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Project Manager And Information Architect And WriterHcl TechnologiesRaleigh, Nc, Us
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Project Manager/Information Architect/WriterHcl Technologies Dec 2016 - PresentCary, North Carolina -
Senior Development ManagerIbm Dec 2015 - Aug 2016Research Triangle Park, NcManaged a group of content developers who provide user assistance for IBM Bluemix fabric, apps, and Cloud services (https://new-console.ng.bluemix.net/docs/services/devops.html). We worked with UI developers to improve the user experience, and deliver tutorials, topics, and multimedia collateral that enables clients to get up and running quickly. My team also provided content related to the IBM Garage Method: https://www.ibm.com/devops/method.- Led the team in delivering a broad spectrum of content for InterConnect and the Open Toolchain Experimental and Beta releases.- Managed documentation details in the Service Operation Plan (SOP).- Wrote, edited, and delivered articles for the IBM Garage Method site.Here is a job description for the folks who worked for me:Architect, design, create, build, and publish client-facing and internal content deliverables that involve applying technical communication skills, including content creation, editing, multimedia, and visual and content design, along with related build and development activities, as needed. These employees design and develop UI assistance, publish a variety of deliverables to the web, and contribute to other information ecosystems, including planning and change management governance systems. They also act as SMEs across the broader product teams who are creating client-related materials. Pursue legal approvals for content, including and software usage notices and product icons.Employees in this role create text-based and multimedia content to support user task details, troubleshooting, how-to guidance, tutorials, UI elements, informal and formal learning materials, getting started information, and videos. They also contribute to the "Try and Buy" experience and a broad range of product web sites, along with related customer interaction.. -
Senior Development ManagerIbm Jun 2011 - Dec 2015Research Triangle Park, NcManaged the entire portfolio of Rational CLM applications in the ALM Jazz segment, including:- Rational Team Concert (RTC)- Rational Quality Manager (RQM) - Rational DOORS Next Generation (RDNG)- Jazz Foundation- Rational Common Reporting- Also worked closely with the Software Systems Engineering (SSE) and Rational Engineering Lifecycle Management (RELM) organizations.Identified continuous delivery best practices for the Jazz UA teams. Engaged with project management to define UA dependencies based on templatized quarterly continuous releases.- Managed the heavily overlapping iterative release schedules,based on Agile practices, while maintaining quality.- Managed attrition and team turnover of nearly 50% every year.- Assumed responsibility for the User Education mission 2012-2015. Directed 1-3 courseware developers, who created formal classroom education and informal learning resources. Additional Project Details - Addressed customer needs, through direct client interactions and initiatives to improve our quality and collaboration with internal stakeholders who identified potential improvements in our content.- Worked closely with development, test teams, Knowledge Management, Support, release engineering (RE), product managers, and field enablement teams to resolve issues related to schedules, release content, packaging, delivery, and product strategy. - Acknowledged globalization expert in our organization, and worked closely with our G11n community to drive change and flexibility in translation requirements.- Ensured that the Jazz.net download content for all CLM releases was client-ready (including milestones--represents ~ 20 releases per year).- Led initiative teams who addressed improvements to release documentation, error messages, installation and upgrade experience, etc..- Assumed ownership of the UA build and infrastructure teams in 2014/2015, critical to the delivery of Knowledge Center content.
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Senior Development ManagerIbm Feb 2014 - Sep 2014Research Triangle Park, NcIBM DevOps Services - Manager - Managed our organization’s first wave of SaaS deliveries on Bluemix. Met the challenge of guiding the team to an initial set of useful deliverables that corresponded to the governing principles that our organization defined for the SaaS experience. Coordinated UA efforts within an amorphous reporting structure, navigating numerous personnel shifts and changes in strategic direction.- Participated in the initial UA architecture/model creation discussions, and continued to reinforce our ultimate goals (and, in the meantime, worked with members of the team on tactical solutions).- Defined and supplied initial Quality Plan baseline input for 2014.- Worked with the G11n team, IDS UA, and project management to launch translation planning, and research Markdown translation table markup support.- Contributed collateral for the Quick Planner/TaP service, including preparation and delivery of our UA in UI (progressive disclosure) reviews, and some getting started materials. Also guided our coop student in storyboarding her tutorial, providing iterative reviews, and identifying her critical path for working with technical resources to provide appropriate scenario coverage and accommodate changes in the service itself.- Coordinated content for features inherited from RTC plan items. I worked with an RTC writer to plan and execute, with some level of reuse, Quick Planner content derived from the IDS version in CLM 5.0.2.
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Senior Development ManagerIbm Sep 2005 - Dec 2011Research Triangle Park, NcRational Automated Software Quality Manager: Incrementally absorbed the entire portfolio of Rational test and build framework products in the segment, including:- Rational Performance Tester- Rational Manual Tester- Rational Functional Tester- Rational Services Tester/SOA Tester- Test RealTime- IBM Legacy Testing Tools [Rational Robot, Test Manager, IBM Performance Optimization Tester]- Rational Quality Manager- Rational Build Forge- Rational Automation Framework for WebSphereIn every case, I either built these teams from the ground up, or managed significant re-staffing or upskilling to meet the needs of the business. The majority of the products released several times per year, so the project management effort alone was challenging.- Addressed customer needs, both in direct client interactions, and through various initiatives to improve our quality.- Worked closely with development, release engineering, and product managers to resolve issues related to schedules, release content, packaging, delivery, and product strategy. Participated in all cross-functional planning meetings, director-level meetings, feature meetings, and offering team/product management meetings for these products. - Brokered the reuse of Insight reporting content offering to produce reusable common reporting information for Insight, RQM, and other products that incorporated the component. This effort became a model for future information/knowledge center reuse.- Became the acknowledged globalization expert in our organization.- Transitioned all of the products in my portfolio to Web delivery of user assistance to improve our content currency and accuracy, and to limit our impact on the product release critical path.- Starting with a two-writer “experiment”, I grew the Bangalore Rational UA team into a high-performing 1st-line department. My role involved initial hiring, functional leadership, and development of resources, including a couple of current IBM India managers.
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Lead/Advisory Information DeveloperIbm Jan 2004 - Aug 2005Research Triangle Park, NcWebSphere Studio/Rational Application Developer (Versions 6.0, 6.0.0.1 and 6.0.1)- Delivered content plans, outlines, drafts, and final documentation for all RAD 2004-2005 releases, including the 7.0 Beta.- Led the Portal Tools ID team, working with developers in the US, Yamato, and Dublin. Documented a large volume of functional change based on line items, residual defects, and a large number of ad hoc changes fueled by customer, WebSphere Portal, and UCD feedback. Eventually assumed leadership of a superset of capabilities known as "Web Parts", and delivered scenario-based documentation coverage.- Personally converted the legacy Web Designer product help into task-based information center content and Dynamic Help, working closely with a colleague on the Yamato doc team.Additional Projects: - Led the Caspian Desktop Context Sensitive Help (CSH) workgroup, which delivered baseline standards and architecture to all Caspian Desktop products.- Storyboarded and provided direction on a brand-new viewlet-based tutorial for the new Portal Tooling component.
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Information DeveloperIbm Oct 2002 - Dec 2003Research Triangle Park, NcWebSphere Portal Content Publishing (Versions 4.2.x and 5.0)- Researched, planned, and coordinated WPCP V5 documentation delivery with the WebSphere Portal Server team. Acted as the interface to the WebSphere Portal Server information development (ID) team about cross-product issues on an ongoing basis, and brokered the transition of the WPCP information into the WebSphere Portal delivery process.- Planned WPCP V5 translation drop schedules and volumes. Maintained ongoing communications with the project’s translation planner and in-country translation contacts to resolve translation issues as they arise.- Managed WPCP V 4.2 documentation translation packaging (using the IDWB packaging tool), answered translation questions from IBM translation centers, and coordinated return of translated documentation and subsequent incorporation into the product. Participated in translation testing.- Collected, organized, edited, and delivered readme input for WPCP V4.2 and V5.0.- Researched, wrote, and validated the WPCP V4.2 Setup Manager Installation Guide.
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Information DeveloperIbm Feb 2001 - Oct 2002Research Triangle Park, NcWebSphere Studio Application Developer (Versions 4.x and 5.0) - Developed the product’s original Web tooling and XML source page editor help system content and context-sensitive help, using Sun Microsystems J2EE specifications, general Java programming documentation, a small subset of test cases, and limited-function drivers. Expanded and improved this documentation during in V5.0.- Collaborated with Japanese (Yamato) software developers and Canadian (Toronto) ID counterparts to provide documentation for Page Designer, an HTML/JSP Web editor, and the WebSphere Studio XML editor. Became a primary contact for the Yamato development team on non-documentation issues as well, due to extensive contact.- Provided training and documentation related to SGML and XML authoring, CMVC usage, and context-sensitive help (infopops) restructuring for the entire ID team, including teammates in Toronto and Santa Theresa, California.- Mentored individual team members related to product functionality, help architecture, authoring tools, translation packaging, documentation validation and accessibility, and team processes.- Provided design support and maintenance of two Lotus Notes databases: the Eclipse Terminology DB and the WSAD Line Item DB. Significantly redesigned views and forms using Domino Designer, and initially populated the terminology DB, which is used to generate the WSAD product glossary.Additional Projects and Skills Development: - Scripted the product overview Flash tutorial for the WebSphere Application Server Express V5 product, and researched issues related to translation, installation, and user access. Received a management Bravo award, and customer feedback included characterizations such as "nothing short of superb" and "absolutely outstanding".- Acted as the ID technical backup for readme tool usage, driver validation/testing, and XML tooling.
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Lead Information DeveloperIbm Dec 1999 - Feb 2001Research Triangle Park, NcAsset Management components- Led a writing team of 3 that delivered documentation for 5 components included in preliminary drops of the original Eclipse-based (V1) workbench offerings. Responsible for ID project planning, coordination of schedules, and represented the team in project leadership group meetings.- Worked with Asset Management (AM) component development, test, and human factors teams, the AM leadership group, the Rational Software documentation and globalization groups, and the Eclipse ID architecture team to better understand business strategies, tools, project constraints and requirements, and interdisciplinary relationships, and to improve our team's visibility and stake in the Eclipse effort.- Personally delivered documentation for one component (WebMake) according to Eclipse information architectural standards and another (Notes Software Document Library) using Lotus Domino Designer to create form-based help.- Helped the team to "sell" Asset Management (AM) components to internal and external customers by providing promotional materials, including WebMake component overview presentations and Notes Software Document Library component demo and feature description content.Additional Projects and Skills Development:- Developed a plan and educational materials for a staged migration of Eclipse ID team assets to Rational SCM tools. - Provided translation planning support to all Asset Management (AM) components.
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National Language Support PlannerIbm Sep 1998 - Nov 1999Research Triangle Park, NcIBM Software Group NLS Planning- Performed end-to-end globalization (G11n) planning activities for numerous WebSphere, IBM Middleware Suites, and VisualAge products. These activities included use of the TPS planning tool to create translation and verification test schedules, communicating and negotiating with IBM Translation Centers (TCs) around the world regarding project parameters, managing translation and test project funding, soliciting Fall Plan input from software development teams, initiating or updating NLS Scorecards, which track product G11n enablement and translation status, and providing technical and procedural expertise to development teams in the areas of test administration and deviation processing.- Worked with the ID infrastructure team and NLS planners to streamline the Central File Management (CFM) packaging and shipping process, and to educate development contacts on their responsibilities in this process. CFM is the mechanism by which translatable PII and publications are supplied to the TCs.- Tracked NLS lab hardware requirements by project to plan for peak-need periods and more efficiently allocate hardware resources. As a Capital Board Representative, researched and submitted Fall Plan 1999 capital requirements for the NLS labs. Additional Projects and Skills Development: - Received a Management Appreciation Award for contributing to a proposal describing on-the-fly machine translation (MT) of English-language Web sites written for Reuters News Service. The linguistic parsing engines discussed in the proposal have been incorporated into the IBM WebSphere Application Server product. - Initiated a data collection project for TVT success stories. This project evolved into a technical report for educating and guiding future translation verification test project leaders.
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Lead Information DeveloperIbm Sep 1996 - Sep 1998Research Triangle Park, NcVisualAge TeamConnection (Versions 2.0 and 3.0)- Assumed Team Lead role for Version 3 product, which included the following responsibilities: ID Plan and Translation Plan delivery, workload distribution and leveling for a 4-6 member team, NLS coordination (including translation packaging and TVT interface), team meeting facilitation and reporting, new employee mentoring and training, manufacture scheduling (primary interface with site controlling party), management of release activities for a major version and 10 fixpaks in 16 months, coordination of documentation reviews using the Web Review tool and help validation. - Performed VATC development line item scheduling, research, distribution, tracking, and status reporting. - Engaged in customer interface activities that included the following: monitoring databases for VATC content and schedule impacts, negotiating preliminary drops of information units, reviewing technical design documents and defects, prioritizing requests for documentation and help updates. Also responded to various external customer requests.- Responsible for significant writing assignments during V2 and V3, including repository documentation (Information Model Reference and Toolbuilder's Development Guide), VATC integration with Lotus Notes, ENVY (VATC Enterprise Server for SmallTalk), and Microsoft Source Code Control (SCCAPI). , and product readme files and Release Notes for all releases, including fixpaks. - Completed context-sensitive help for the V2 Client, Administrator, and Toolbuilder's Development Kit GUIs.Additional Projects and Skills Development: - Led the team's migration from BookMaster to SGML (IBMIDDOC) format. This involved learning the new tools, training other team members, performing significant source "cleanup", and stabilizing the new delivery formats.- Co-authored the Technical Report: 29.3096, Comparison between CMVC 2.3.1 and VisualAge TeamConnection Enterprise Server 3.
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Technical Specialist IiFujitsu Network Communications Apr 1994 - Aug 1996Somerset Park, Raleigh, NcProduced customer documentation for broadband switching hardware, software and firmware:- Produced the FETEX-150 Technical Specification for the ESP product, including the Document Content Specification. This document requires adherence to telecommunications industry content standards. Responsible for updating several other operations and maintenance documents.- Researched and wrote preliminary drafts of the FETEX-150 Traffic Measurement Manual and the OMP Operations Guide, which details the GUI for the system's operations and maintenance processor.- Planned, researched, developed, and validated SMX-6200 Service Multiplexer user documentation. This included negotiating new documentation organization, writing Document Content Specification, working with the product manager to obtain source information, and exercising prototype unit interface and functionality. - Researched and rewrote portions of the Broadband System Description. This document won an Achievement award in the 1994 STC Publications Competition (Carolina Chapter). - Researched and wrote significant portions of the FETEX-150 Documentation Guide, Document Index, and the SMX-6000 Service Multiplexer User's Guide.- Researched the relative merits of ClearCase and Continuus, two industry-standard, Unix-based software configuration management (SCM) tools. Provided a comparative evaluation and recommendations for management approval. Developed a training plan, training materials, and performed in-house training and support.- Performed documentation tool research and support for the FNS Customer Documentation department. and provided information relating to Frame products, file conversion, online documentation, and SGML/HTML issues to management and peers in the form of user documentation, one-on-one knowledge transfer, and reports. Attended a University of Wisconsin (Madison) seminar dealing with SGML databases (2/95).- Maintained FrameBuilder templates for customer documentation. -
Information Development Intern/Team LeadIbm Oct 1991 - Apr 1994Regency Park, Cary, NcAssumed overall team leadership for the ISPF Version 4.1 for MVS documentation effort, which incorporated 3 formerly separate product libraries (ISPF, ISPF/PDF, and SCLM) into an integrated library of nearly 6000 pages. Project responsibilities included planning, scheduling, and tracking functions, vendor direction and oversight, significant writing assignments, quality assurance, and hardcopy/BookManager softcopy production.- Directed the writing and editing efforts of as many as 7 IBM employees and vendors at a time.- Acted as team lead for the ISPF Version 3.5 quality refresh release.- Edited and rewrote portions of the 3.4, 3.5, and 4.1 libraries, including the program directories.- Scheduled and conducted technical reviews of the entire library for all releases of the product.- Participated in weekly project status meetings and represented ID in decision-making situations.- Engaged in customer-related activities, such as the ISPF 4.1 Early Involvement Program and the Customer Callback Program.AD/WSP 1.2 Documentation Team- Created Help panels for the Edge editor using IPF and the C and REXX programming reference documents.- Participated in peer editing the entire library, including an online tutorial.Additional Projects and Skills Development: - Collaborated on the drafting and production of the IBM SAA Common User Access Controls Library/2 Version 1.0 marketing brochure, which won Best in Show in the Carolina Chapter STC Publications Competition, 1992.- Edited and indexed portions of the AD/Cycle Information Model and Constraint Checker documentation.
John Suchy Skills
Content Development
Content Strategy
People Management
Content Management
Software Project Management
Software Documentation
Agile Methodologies
Application Lifecycle Management
Software Development
Cloud Computing
Project Management
Technical Writing
User Assistance
Integration
Content Architecture
Business Analysis
Hybrid Cloud
Requirements Analysis
Editing
Sql
Java
Enterprise Software
Testing
Databases
Xml
Team Management
Information Architecture
Web Content Management
Continuous Improvement
Agile Project Management
John Suchy Education Details
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Technical And Scientific Communication -
Public Administration, History, Government -
W.T. Woodson
Frequently Asked Questions about John Suchy
What company does John Suchy work for?
John Suchy works for Hcl Technologies
What is John Suchy's role at the current company?
John Suchy's current role is Project Manager and Information Architect and Writer.
What is John Suchy's email address?
John Suchy's email address is jo****@****ibm.com
What is John Suchy's direct phone number?
John Suchy's direct phone number is +140832*****
What schools did John Suchy attend?
John Suchy attended North Carolina State University, University Of Virginia, W.t. Woodson.
What skills is John Suchy known for?
John Suchy has skills like Content Development, Content Strategy, People Management, Content Management, Software Project Management, Software Documentation, Agile Methodologies, Application Lifecycle Management, Software Development, Cloud Computing, Project Management, Technical Writing.
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