John Tan Email and Phone Number

1. Work closely with stakeholders (i.e Digital Banking, Internal IT and External partners) to won the end-to-end business cases of new-age payment products.2. Develop 3rd party partnerships with leading commerce and/or payment service providers; work with cross functional teams to provide end-to-end technology and operation solutions, develop service delivery models, formulate detailed implementation/training/customer communication plans3. Drive the complete customer journey – business opportunity identification, partner engagement, solutions sell and commercial discussions4. Continuous assessment of business, operations and technology best practices aimed at cost saves and revenue generation5. Provide input on consultation papers, customer complaints and regulatory mandates as requested by the regulators6. Monitor, manage and report performance metrics of the digital payment product

1. Oversee the prospecting and monitoring of external sources to project market trends and opportunities potentially affecting key revenue for all Payments products and services2. Provide support to analyse and develop proposals for new business opportunities, resolve key operational challenges3. Identify, develop and implement business strategy and plans to drive growth within existing products as well as cross department / sector and new business model4. Build relationships and collaborations with key stakeholders and customers to drive business growth and brand presence5. Continuous effort in enhancing business relationship with customers through reviewing of services/facilities offered to effectively meet customer requirements and market change;6. Offer affordable product bundling targeting at specific key market segments to create demand.7. Looks after the department’s revenue & P&L

1. Develop strategic business relationships, alliances, products for Remittance, SST & Auto Debit with a view to grow the business by securing a competitive advantage in the market place and achieving business goals and financial targets. 2. Constantly ‘on the go’ to identify key strategies and market segments to grow market share. 3. Establish new or enhance existing procedures and process for product development or initiatives in order to meet deadline to market as well as to meet internal compliance. 4. Continuously enhance the business process in delivering efficient and effective services to the customers. 5. Constantly review and formulate a common bundling strategy for customers in line with internal synergy and market demand. 6. Conduct effective communication on new product offerings to all stakeholders i.e. channels, MGCC, SME, Business Banking, Treasury, Cash Management, Consumer Distribution Achievement: 1. Successfully launched Western Union Money Transfer2. Implementation of Guarantee OUR program for Foreign Telegraphic Transfer3. Managed and met the KPIs set by ePCMCG project to migrate customers to electronic banking and reducing Bank Negara Malaysia for their cheque issuance by financial institution

1. Accountable for development and implementation Commercial Banking projects and initiating strategies to support the various business units. 2. Implement new business development and new product performance measures (scorecard) to track and monitoring growth and product performance3. Contribute to the identification of opportunities for continuous improvement of Strategy Department systems, processes and practices4. To conduct research & development, identify opportunities to develop new business and contribute to the development of the bank's growth via the development and implementation of new initiatives that maximize these opportunities.5. Co-ordinate key internal and external stakeholder groups, including existing clients to test assumptions, and define new product requirements and specifications6. Works with various in-country teams from Malaysia, Indonesia, Singapore, Thailand, Cambodia & Vietnam to Develop regional business opportunities7. Drive the ASEAN banking strategy, address governance frameworks, policies, process, performance recognition8. Continuously enhance CIMB's ASEAN value proposition through building a Regional Banking Relationship & Customer ExperienceAchievement: 1. Successfully co-develop and launch the new Internet Banking Platform2.Successfully launch various campaigns for SME segment3.Created and implemented new KPIs for RMs 4. Launched the new deposit team structure, strategy and KPIs5. Ongoing development of CIMB Vietnam’s Commercial Banking strategies, budget and framework.6. Successfully launch & facilitating new Regional Referral and Tracking for ASEAN business deals

Manage the acquisition on CASA to achieve the established growth, response rate and business goals through effective planning, implementation and control of all aspects of the marketing process.Develop and execute effective marketing plans (ATL & BTL) / campaigns in line with the overall marketing objectives and strategies.Monitor and analyse performance of all programmesAnalyse profile of customers and identify opportunity of targeting new segments.Work closely with branches to formulate strategies / incentive scheme to motivate branches to accelerate deposit momentum.Achievement: Creating new deposit campaigns for Commercial BankingDeveloping new initiatives for CIMB CaresFormulating marketing plans & monitoring marketing budget

Provides financial services to ultra high and high net worth individualsDeliver customized solutions that meet the wealth accumulation and protection for the objectives of customers.Develop relationships with new and existing clients to generate and increase sales and market share.Achievement: Achieved 100% of monthly sales targets.Qualified for Top Performers Recognition Event

Provides financial planning services to banking clientsDeliver customized solutions that meet the financial and insurance needs of customersGenerate new business to achieve sales targets and increase market shareAchievement: Achieved 100% of monthly sales targets and achieved top performing branch.

Develop, implement and track sales promotional tools and tactics that address theWheel department’s short-term objectives in the trade. Enforce and quantify results for each promotion in the trade by preparing the pre and post campaign analysis for the sales and marketing. Prepare and submit timely budget forecast for brands. Identify new business opportunities within product ranges through product and market development and to assist with the implementation of major plans as other major brands/products.Constantly build and facilitate close rapport with all channels especially the dealers and corporate clients.Formulating marketing plans & monitoring marketing budgetIn charge of all marketing activities which include;Advertisement and promotion,Sales campaign, Event and exhibition, Achievement: Achieved 95-100% of monthly sales targets.Expand client base for YHI (M) Sdn Bhd

Maximize sales and marketing in the South East Asian region in Malaysia, Singapore, Indonesia and Australia through servicing existing agents Achievement of distribution and / or merchandising objectives in an assigned territory for existing and new products in line with the company’s strategic marketing direction.Travelling to each designated agent’s country regularly to service each agent and to perform market research for future marketing actions. Ensure timely and efficient in field execution of all marketing / merchandising initiatives in each separate agents’ marketBe responsible for the effective management of all company assets.Achievement: Achieved 95-100% of monthly sales targetsSuccessfully opened up market share for Kokuyo stationery in Australia.