It Manager
Dallas/Fort Worth Area
• Lead the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and participate in negotiating the allocation of resources.• Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.• Oversee provision of end-user services, including technical support services.• Work with stakeholders to define business and systems requirements for new technology implementations.• Keep current with the latest technologies.• Manage financial aspects of the IT department, including purchasing, budgeting and budget review for management approval..• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.• Approve and oversee IT projects.• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.• Develop requests for proposal.• In partnership with Management, negotiate, renew and/or administer vendor, outsource and consultant contracts and service agreements.• Practice asset management for IT hardware, software and equipment.• Manage small IT User Support staff, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.•Act as a point of technical escalation for User Support issues and as a backup to User Support personnel in times of urgent need and/or for PTO etc. • Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.
