John Thomas Email & Phone Number

Cardiff

• Connect Assist is a social enterprise company based in South Wales and providing services for organisations working across the UK. Connect Assist provides multi-channel helplines and integrated technology engagement.
• Increase engagement with donors to raise more income
• Grow service use without increasing costs
• Reduce costs by creating efficiencies
• Create a great customer experience for your donors, users, volunteers and other stakeholdersConnect Assist provides technology platforms for charities and other organisations working with members of the public. These.
• A national helpline and support service for all the UK’s school teachers;

Cardiff

• Main Purpose of Role: To generate New Business in line with revenue, profit and gross margin guidelines in the South Wales Area. Manage the Cardiff Site, Team members and 14 Subcontract drivers.Main Responsibilities.
• Increase profit margin on Orange Care Contract
• Train and guide both Team members and drivers in company procedures
• Maintain Orange Care SLA
• Responsible for location Audits and demonstrate improvement on an ongoing basis
• Complete daily, weekly and monthly reports accurately and to scheduleSelected Achievements:

Cardiff

• Main Purpose of Role: To generate profitable New Business within a geographical area of Swansea,Cardiff and Newport (SA,CF and NP postcodes). Main Responsibilities Include: Achieve month in isolation new business.
• 1st month, training completed.
• 2nd month, domestic target £750.00 finished £1650
• 3rd month, domestic target, £1,500.00, finished £2900
• 4th month, New business Domestic Target £3000 Finished £5350
• 1st YTD figures finished on £203,000 with a Target of £175,000 116% over target.

Cardiff

• Main Purpose of Role: To over look a team of 6 staff assuring they all achieved their own individual daily tasks while maintaining a High level of customer service to our existing and new customers through one on one.
• Ensure all existing customers are visited in accordance with the Customer Care Policy
• Look after Cardiff’s top 10 Customers
• Over look all new customers for 2 months
• Monitor customers premium deliveries and resolve any issuesSelected Achievements:
• Built up Cardiff as the best Customer Service Team in the whole network between 54 sites while constantly achieving 98% compliance to audit procedures and guidelines.