John Thomas Email & Phone Number

Supervise daily activities of assigned staff in providing quality technical services which meet end user needs while adhering to department and Company policies, procedures, and methodologies Delegating and distributing workload to ensure staffing resources are properly distributed, escalating to management resource issues and following them through to resolution Coach, develop, and mentor subordinates to achieve quality performance Assist staff with establishing and attaining career development goals Establish and maintain a professional relationship with team members and department contacts Establish and maintain professional relationship with various company vendors, providing a central point of contact for issues or needs

Greater Omaha Area

responsible for analyzing Network Operations related business activities and operations for assigned division to determine network needs and trends, and develop programs and/or procedures to support these areas of the organization while remaining consistent with West's corporate policies, procedures, and philosophies; coordinate and/or participate in the resolution of complex day-to-day network problems in a timely manner; coordinate and/or participate in the installation and testing of network equipment and systems; coordinate and/or participate in activities associated with assigned projects, e.g. large scale moves, adds, deletes, upgrades, installations, etc.; proactively oversee the activities involved in quality resolution of issues related to all assigned projects, troubleshooting to resolve problems

Greater Omaha Area

Troubleshoot network issues based on auto generated tickets. Prioritze these tickets based on the impact to the client and business and try to minimize the impact by getting issues controlled or resolved quickly. Use documentation to find carrier circuits that are listed on the devices, or use that documentation to find what other devices may be connected and how the cloud fits in betweent the locations. I have also created Quick Response documentation for the all of the process and devices that we may need to work based on previous incidents that we have worked.

Greater Omaha Area

Provide a consolidated point of contact for support; using various network tools, monitor network functions and activities continuously for issues.Respond to trouble tickets in a timely manner; research and resolve issues within the scope of responsibility, escalating issues outside scope to appropriate department, placing urgency on any issues that may adversely impact systems.Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures.Assist in the development and implementation of tools and procedures to enhance monitoring and escalation process