John Thomas Email & Phone Number

Supervise daily activities of assigned staff in providing quality technical services which meet end user needs while adhering to department and Company policies, procedures, and methodologies Delegating and distributing workload to ensure staffing resources are properly distributed, escalating to management resource issues and following them through to.

Greater Omaha Area

responsible for analyzing Network Operations related business activities and operations for assigned division to determine network needs and trends, and develop programs and/or procedures to support these areas of the organization while remaining consistent with West's corporate policies, procedures, and philosophies; coordinate and/or participate in the.

Greater Omaha Area

Troubleshoot network issues based on auto generated tickets. Prioritze these tickets based on the impact to the client and business and try to minimize the impact by getting issues controlled or resolved quickly. Use documentation to find carrier circuits that are listed on the devices, or use that documentation to find what other devices may be connected.

Greater Omaha Area

Provide a consolidated point of contact for support; using various network tools, monitor network functions and activities continuously for issues.Respond to trouble tickets in a timely manner; research and resolve issues within the scope of responsibility, escalating issues outside scope to appropriate department, placing urgency on any issues that may.