I currently train and develop curriculum for new Emergency Dispatchers for The Department of Homeland Security/ Federal Protective Service. • Supervise Communications Training Officers in the program’s work. • Manage the training activities for new Call-Takers and Dispatchers from hire through training and probation.• Establish and monitor program structure, assignments and resources. • Develop, implement and facilitate training plans, lessons, course objectives and tests. • Develop and implement policies, procedures, and job assignments. • Maintain training records and compilation of continuing education requirements for certification programs. • Prepare information including reports, proposals, and other related program correspondence. • Oversee work projects from inception to completion. • Provide information and assistance to other departments, outside agencies, and the public as necessary.• Represent the Agency in forums such as service relationships and public presentations.• Identify and recommend improvements to program systems and procedure. • Attend conferences, conventions or other various meetings and trainings to stay up-to-date on trends in technical advances, training development, policy and procedures. Trained staff remotely during Covid.