Implemented new testing and tracking system to find bugs earlier in development and reduce the number of bugs found after release by 80%.Managed a diverse team of users, developers, and QA on a two-year project to replace existing accounting system for client accounts. Work with internal team and vendor to integrate account performance data from new accounting system to vendor performance management application. Led an agile scrum team to implement user drive updates to existing software application.

Met with users from six different offices to gather feedback on current software and requirements for future enhancments. Wrote requirements documents and use cases for ongoing software enhancements.Tested new software development and reported defects to development team.Wrote new user materials, including User Manuals and FAQs. Customized user materials for different job functions and user groups.Created training presentations for 1,800 users. Worked with training department to schedule and deliver training.

Interviewed customers and industry experts to develop company strategy for new products using SaaS model (Software-as-a-Service). Defined new web-based products and launch new products to customers. Created marketing materials and campaigns for new products.

Defined product and functional requirements for software engineers. Created product requirements document with technical specifications and use cases. Managed software development projects.Defined requirements for check scanners and software using customer and market input. Determined appropriate price for product. Ensured that product meets all legal and regulatory requirements.Negotiated contracts with scanner vendors and customers. Communicated requirements to marketing to produce sales materials for potential customers and approve final materials.

Designed and created browser based programs to assist the New Accounts department. Ensured accuracy of data and overall availability of programs.Created annual staffing forecast and budget. Completed monthly balanced scorecard and presented to Executive Vice President of New Accounts.

Led a team of employees loading packages into tractor trailers. Ensured employee safety through training. Performed quality audits of loads to ensure maximum space usage and minimal package damage during shipment. Monitored employee time and attendance, overall job performance and quality, Counseled with employees who were falling short of corporate standards.