John Towers Email and Phone Number
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John Towers personal email
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John Towers is a Partner Delivery Manager at Gong at Gong. He possess expertise in customer service, event planning, powerpoint, attention to detail, customer relations and 5 more skills. Colleagues describe him as "I have worked with John since 2014 while at Gigya and throughout the acquisition by SAP where he has held operational leadership roles related to our field team. John continues to set the bar for operational excellence through communication, visibility, analysis, and improvement cycles. He has personally taken time to enable me to be a better services lead while working through the numerous executive level duties he has held throughout the years. His attention to detail and understanding of the business cycle has given teams, such as mine, the opportunity to not only improve, but strive towards delightful (and profitable) customer experiences. Thank you, John!" and "John Towers was one of the most successful reps in Gigya history in every measurable. Even after his promotion, the pipeline that he generated is one of the most robust and dynamic across the company. John is an extremely hard worker whose patience and persistence is unmatched. He was consistently innovating and refining his process, while also making those around him better. As a veteran on our team he was always there to help newer team members become consistent contributors. Apart from work performance, John was a great team member, always positive and upbeat. I very much enjoyed working with John on a daily basis."
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Partner Delivery ManagerGong Oct 2023 - PresentSanta Clara, California, United States -
Services Strategy Business Execution PartnerEightfold Jun 2021 - Feb 2023Santa Clara County, California, United States -
Customer Success Operations ManagerFivetran Jun 2020 - May 2021Oakland, California, United States -
Business Operations PartnerSap Oct 2018 - Jun 2020Palo Alto, CaBusiness Operations Partner for two Senior VPs within the CXS&S organization at SAPSparring partner to these SVPs to work through operational and business strategies across a number of team and company initiatives, including monthly and quarterly business reviews, P&L difficulties, delivery mix strategies and reporting tools usageImplemented critical business functions to steer the teams I supported to be the two highest performing teams in the org: overachieving on utilization by 3+ points and driving a net zero P&L sheetArchitect of time tracking initiative for a 1200+ person organization to drive understanding in how our non-billable time is spent in order to effectively sell the cloud software services model to the greater SAP organization -
Chief Of StaffGigya Apr 2016 - Sep 2018Mountain ViewChief of Staff for the Head of Global Services -
Manager Of Professional Services OperationsGigya Jan 2015 - Mar 2016Mountain View, Ca• Maintain allocation of Professional Services for a team of 60+ resources including: Professional Services Engineers and Project Managers• Defining and maintaining global operational processes• Architecting the global operational reporting
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Implementation ManagerGigya Jul 2014 - Dec 2015Mountain View, Ca• Manage nearly $2M active client accounts (100+ individual accounts).• Improve products and services; review and identify issues with beta products and ensure that appropriate engineering resources address integration issues for clients.• Gather client feedback on product functionality, in order to collaborate with Product Marketing Director to drive business requirements for future products and services.• Provide post-sales training on Gigya product suite and consult with clients on best practices strategies to optimize customer identity management SaaS technology.• Create and track project plans tailored specifically for each account; gather data on client conversion events, metrics and business requirements; advise on implementation to ensure all goals are achieved.
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Enterprise Business DevelopmentGigya Dec 2013 - Jul 2014Mountain View, CaGigya’s Connected Consumer Management Suite enables the world’s largest brands, including Pepsi, Verizon and ABC to understand and connect more closely with today’s mobile and socially connected consumers. Our technology helps businesses access, consolidate and manage permission-based identity and behavior data, while providing deep customer insights that turn data into action. Gigya drives user acquisition and engagement for 700 enterprises and reaches 1.5 billion unique users per month, ensuring that today’s businesses stay relevant in the age of the connected consumer.
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Business DevelopmentGigya Jul 2013 - Dec 2013Mountain View
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Management TraineeEnterprise Rent-A-Car Jun 2012 - Sep 2012Mountain View, Ca• Helped branch rank 1st in the Bay Area in growth, profitability, and customer satisfaction for month of August• Ranked 6th out of 150 in Bay Area employee matrix based on sales and customer service score• Implemented and managed a cost control project that increased gas revenue $1100 -
Event CoordinatorFriedrick'S Ataxia Research Alliance Feb 2008 - Oct 2011San Francisco Bay Area• Raised over $250,000 for Friedreich’s Ataxia by co-organizing four fundraiser dinners• Targeted 300+ individuals and marketed event by creating and mailing personal invitation• Coordinated and supervised 30 volunteers
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Summit Counselor Adobe Youth Voices SummitEducation Development Center Jul 2011 - Aug 2011• Organized and coordinated between the youth participants and the event educators to ensure efficient communication• Responsible for the safety of 60+ youth participants• Managed the transportation of youth participants between event activitiesactivities -
TechnicianThe Ski Renter Nov 2009 - Apr 2011• Reorganized and Implemented a new inventory management system for organizing and renting product• Increased efficiency of customer transaction (from entrance to exit) from 25 minutes to 15 by developing new shelving and displays for product• Worked cash register to finalize transactions with customers -
SupervisorWinter Wood Farms Nov 1998 - Apr 2010Kings Beach, Ca• Redesigned inventory storage and increase display space by 50%• Provided personable and friendly customer service to ensure satisfaction by deciphering customers desired product and finding appropriate match • Managed special orders and customer feedback center
John Towers Skills
John Towers Education Details
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Communication
Frequently Asked Questions about John Towers
What company does John Towers work for?
John Towers works for Gong
What is John Towers's role at the current company?
John Towers's current role is Partner Delivery Manager at Gong.
What is John Towers's email address?
John Towers's email address is jo****@****inc.com
What is John Towers's direct phone number?
John Towers's direct phone number is +165035*****
What schools did John Towers attend?
John Towers attended Santa Clara University, Santa Clara University.
What are some of John Towers's interests?
John Towers has interest in Volleyball, Playing The French Horn, Organizing Pep Band Events.
What skills is John Towers known for?
John Towers has skills like Customer Service, Event Planning, Powerpoint, Attention To Detail, Customer Relations, Hard Worker, Mac, Group Management, Word, Windows.
Who are John Towers's colleagues?
John Towers's colleagues are Bariş İnam, Noah Kroutil, Mira Khanom, Lement Col, Xar Taj, Jamye (Murphy) Rothwell, Amanda Zatman.
Not the John Towers you were looking for?
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John Towers
New York, Ny2sonydadc.com, merck.com2 +160987XXXXX
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John Towers
Environmental Science And Biology @ Harvard | Sustainable Food Systems AdvocateCambridge, Ma -
John Towers
Cincinnati, Oh3clubessential.com, umail.iu.edu, bsmhealth.org4 +151332XXXXX
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