Conduct Academic and Curriculum discussions with prospect schools. • Keep the region team updated on latest Curriculum nuances of Lead School offerings. • Support Circle Heads and Area Managers in sign-ups at leader/large schools with academically inclined school owners/principals. • Analysis of the client as per the market conditions and provide tailor made solutions to them as per their requirement.• Conducting regular sessions for all Area Managers and Circle Heads basis the requirements of the region as per their common areas of improvements to make them ready for the meetings with Key decision makers and Principals to drive value selling and consultative approach in their meetings. • Conducting regular sessions for individual Area Managers basis as per their areas of improvements to make them ready for the meetings with Key decision makers and Principals to drive value selling and consultative approach in their meetings. • To ensure that Lead System is effectively used in all the schools of the region aligned and to take appropriate steps to improve its effectiveness in the school thereby providing excellent customer satisfaction.• To retain schools and clients by being responsive and proactive which in turn will help in relationship building with the school. • To conduct webinars on topics related to daily learning process for principals, academic coordinators and teachers at pan India level which will help them to incorporate the same practices it in their teaching process thereby making your schools unique from other schools in their areas.

To ensure that Smart Class is effectively used in all the schools and to take appropriate steps to improve its effectiveness. To ensure training and relationship building in the schools that was aligned. To conduct regular audits in the school and take corrective action in case necessary. To transmit new product and new process knowledge to the entire team.  Supporting the business team in conducting academic content sessions for prospective clients. To ensure timely and accurate escalation of issues which are unresolved and exceeding the timelines. Conducting demo for the multiple products of the company.  Analysis of the client as per the market conditions. Identifying the requirement of the school by accessing the profile of individual schools.  Providing tailor made solutions as per the available resources of the school.

To ensure that Smart Class is effectively used in all the schools and to take appropriate steps to improve its effectiveness. To ensure training, relationship building, payment collection and documentation support to the schools that was aligned.  To conduct regular audits in the school and take corrective action in case necessary. Managing a team of Area Managers whose core responsibility was to look after the effective working of Smart class in schools. Providing regular feedback to Area Managers to increase their efficiency. To ensure that high motivation levels were set within the team.  To transmit new product and new process knowledge to the entire team. Recruitment of Area Managers. To ensure that all schools are zero debt outstanding.  Supporting the business team in conducting content sessions for prospective clients. To ensure that none of the schools any issue is unresolved for a period exceeding the service timelines. Evaluate and review performance of Area Managers on a monthly basis on sales targets. To ensure timely and accurate escalation of issues which are unresolved and exceeding the timelines.  Cross selling of the multiple products of the company and conducting demo for these products.  Analysis of the client as per the market conditions. Identifying the requirement of the school by accessing the profile of individual schools.  Providing tailor made solutions as per the available resources of the school.

To ensure that Smart Class is effectively used in all the schools and to take appropriate steps to improve its effectiveness. To ensure training, relationship building, payment collection and documentation support to the schools that was aligned.  To conduct regular audits in the school and take corrective action in case necessary. Managing a team of Area Managers whose core responsibility was to look after the effective working of Smart class in schools. Providing regular feedback to Area Managers to increase their efficiency. To ensure that high motivation levels were set within the team.  To transmit new product and new process knowledge to the entire team. Recruitment of Area Managers. To ensure that all schools are zero debt outstanding.  Supporting the business team in conducting content sessions for prospective clients. To ensure that none of the schools any issue is unresolved for a period exceeding the service timelines. Evaluate and review performance of Area Managers on a monthly basis. To ensure timely and accurate escalation of issues which are unresolved and exceeding the timelines.

Monitoring calls and giving feedback to agents on the Production floor.  Identifying the key areas of communication based pertaining to the LOB and devising methods to improve those key areas to improve the VOC score. Handling the new batches on the production floor.  Conducting Soft Skill Training Sessions for the agents.  Conducting interviews based on communication for new candidates.  Conducted CCT training for the new hires of the organization and have been observed by a CCT trainer.  Was involved in preparing Soft skill Modules and Process Specific Verbiag

Handling Inbound Calls of Customers from US. An ISP Process by nature troubleshooting was done to solve customers’ complaints. Mentoring of agents within the team to improve their parameters.  Sharing the responsibility of the supervisor to gain knowledge and to take initiative.