John Vitucci Email & Phone Number

Atlanta Metropolitan Area

Farmingdale, New York, United States

Effectively engaged potential customers by distributing Monster Energy samples, ensuring brand visibility, and providing point-of-sale materials to promote brand loyalty and consumer engagement.

New Hyde Park, New York, United States

Developed data-driven policies and procedures, achieving a 40% decrease incustomer support issues and a 25% uplift in customer satisfaction, while maintaininga 95% SLA compliance rate.Led a team of Systems Engineers, optimizing daily operations and enhancingdepartmental efficiency by over 60%.Enhanced virtual work environment security through the timely update ofend-of-life equipment and implementation of system patches and scans.Assumed additional responsibilities to meet critical management deadlines, ensuringproject continuity and adherence to timelines.

New Hyde Park, New York, United States

Evaluated and enhanced security policies and Information Assurance controls,ensuring compliance with accreditation requirements and facilitating systemimprovement within the infrastructure team.Performed weekly audits through log analysis using tools such as Splunk and eventviewer, contributing to robust risk assessments in change management processes.Performed incident monitoring and analysis, triaged and managed incidents, and participated in investigations in forensics through the incident resolution. Advised appropriate mitigation techniques for security incidents.Delivered remote customer support, configuring systems to meet clientspecifications and needs, resulting in a 50% reduction in average call duration.

Bethpage, Ny

Managed, maintained, and secured computer systems and network infrastructure, ensuring reliable performance of Local Area Network (LAN) infrastructure and Wide Area Network (WAN) connections.Enhanced cybersecurity measures by identifying vulnerabilities and implementingappropriate countermeasures; produced detailed security status reports.Led the development and implementation of automation strategies, significantlyimproving computer imaging efficiency by over 1,000%; actively contributed to thesuccessful rollout of Windows 10 in collaboration with Project Management teams.

Brookville, Ny

Managed several administrative duties such as crisis management, incident reports, and maintenance.Supervised a first-year building and upperclassmen building of over 200 residents.Cultivated a strong residence life community through education and social programming.

Brookville, New York

Managed technical support for a computer lab, resolving student difficulties and hardware malfunctions.Formulated standard operating procedures for Windows and Linux systems and maintained an approved software inventory for campus devices.

Bethpage, New York