Responsible for designing, implementing, consulting, training and supporting new and existing products. work closely with the other functional areas to ensure products are ready to be sold and supported across all functions.- Communicate with stakeholders and collaborate with a variety of functional areas in order to deliver program results that contribute to an excellent operational process capability.- Maintain specific schedules and roadmaps, project plans, track product interdependencies, milestones, and deliverables to ensure successful implementation.

Product Manager-Payments Division - Primarily responsible for dealing with POS certifications, gateways, hardware, and assisting in merchant integrations and support.

- Responsible for designing, implementing, consulting, and the training of new products into Operations including all other functional departments. - Work closely with the Marketing team to ensure Operations are updated with upcoming product releases and product updates.- Maintain companies Estate Management Systems and their day-to-day operations.- Managed the successful integration of a new product in a very aggressive time frame, working with multiple departments with limited development resources. Customers were able to place orders and have the product deployed by the same day when it would have taken three days.

- Expert in Paysafe’s products and services and use this knowledge to support external partners.- Maintains schedules and project plans, track program inter-dependencies, milestones, and deliverable's to ensure successful implementation and deployment of products.- Manage and lead small to medium projects with little to no oversight.- Ensures all products developed adhere to company standards and are responsive to customers needs and market opportunities.

- Managed the deployment department and supervised a team of four employees.- Responsible for inventory and asset management.- Setup part numbers and maintained orders using Oracle order management systems.- Responsible for vendors management for hardware distributors and manufacturers.

Merchants Choice Payment Solutions- Responsible for technical research and facilitating problem resolutions, implementing software and applications updates for development releases.- Evaluate, setup, and test new hardware and software for Payment Processing.- Provide level 3 production support and notifications to internal and external support teams.- Vendor management for all POS terminals supported by the company.

- Provide customer service and technical assistance in a call center environment.- Oversee a group of technical support agents providing coaching and evaluation of productivity.- Training of new technical support agents.

- Supervised and provided technical guidance to customer support help desk.- Introduced and trained employees on the use of new equipment and software applications.- Reviewed and tested software applications to ensure they met industry needs.- Proficient is resolving escalated customer service issues.