John Hancock Email & Phone Number

Brentwood, TN, US

Knoxville, Tennessee, United States

• Responsible for ensuring all outbound orders are fulfilled according to Company and FDA regulations to avoid any contamination of outbound devices
• Facilitate the return process for all medical devices that are sent back to the Distribution Center to ensure that all returned devices are free of contaminants and in working order
• Collaborate with CCO and CTO to create a leaner supply chain operation by implementing elements of the 5S system and Six Sigma
• Help run consistent analyses on supply chain operations to discover places of weakness and improvement
• Generate EOQ and Reorder point for raw materials necessary for shipping and logistic operations to create an easy way to

Knoxville, Tennessee, United States

My responsibilities include grading assignments, answering inquiries from students and managing class canvas sites.

Nashville, Tennessee, United States

• Communicated with multiple organizations to ensure all teams, umpires, and support staff are aware of all current tournament schedules, locations, rules, pricing, etc.
• Managed events with up to 25 staff members including umpires, scorekeepers, and sales staff to assure a smooth tournament experience for all parties involved
• Maintained an adequate inventory of over 100 different types of merchandising SKUs for two different locations in Nashville to raise customer satisfaction and achieve pre-set sales goals
• Carried an image of professionalism and understanding when dealing with hostile coaches, fans, etc. to create an enjoyable environment for all
• Learned to find and fix multiple operational errors during the course of an event to build a more enjoyable experience for all parties involved in the tournament

Brentwood, Tennessee, United States

• Collaborated with up to 20 customers a day to find the right piece/pieces of furniture to provide maximum customer satisfaction while also learning how to multitask
• Sold over $50,000 in merchandise every pay period leading to increased revenue for the store in 2022
• Sustained lines of communication with past and future customers via phone call, text, and email decreasing order cancellation percentage to less than 10%
• Trained 5 newer sales staff members leading to a better understanding of product knowledge for all

Nashville, Tennessee, United States

• Procured and delivered packages and groceries to customers across the greater Nashville area to build faith in a fairly new Amazon initiative
• Overcame delivery obstacles such as traffic, blocked roads, wrong addresses, etc. to enhance flexibility
• Provided great customer service both on the phone and in person earning a customer satisfaction score to 100%

Greater Nashville Area, TN

• Managed projects related to forecasting and procurement of finished goods for multiple clients leading to a customer satisfaction rate over 95%
• Implemented strategic planning schedules through SAP including the generation of material resource plans to develop visual forecasts to help clients facilitate purchase requests
• Tracked and updated the locations of multiple trucks in the United States, Mexico, Nicaragua, El Salvador, and Honduras boosting visibility of in-transit materials and finished goods
• Supervised relationships between internal supply chain operations and external clients

Brentwood, Tennessee

As a head lifeguard, it was my responsibility to manage lifeguards, to maintain all pool chemicals, and to make sure all members and guests are safe.

Brentwood, Tennessee

As a four-year student council representative, I helped plan multiple homecomings and fundraisers for the student body. As a representative I learned valuable communication and time management skills.

Master Of Business Administration - Mba, Supply Chain Management

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management