Leading a multi-site team of 60 people, consisting of highly engaged Client Service Managers, providing proactive banking and treasury support to complex corporate customers.

Responsible for the customer experience of our UK Global Liquidity & Cash Management (GLCM) customer base. GLCM provide cash flow solutions and transactional banking services to almost all HSBC Business & Corporate Banking customers, simple products such as Business Current Accounts, digital channels, all payment types, and a range of more complex corporate products. This role incorporates customer satisfaction; customer insight; complaints root cause analysis and emerging issues; customer journeys; digital journeys; payment processing journeys; product development and commercialisation; and process improvement.

Driving the execution of UK, regional and global strategies for HSBC's International Subsidiary Banking proposition.International Subsidiary Banking is central to HSBC's core strategy to support clients trading across international corridors. It is an exciting and high performing team with an outstanding USP in terms of quality of service, market leading product suite and professional relationship management. The team serves the UK multinational portolfio of subsidiaries for HSBC's global clients.Responsibilities include:- Optimising efficiency and performance- Ensuring business results delivered across all regions and relationship managers- Collaboration with product partners for delivery of market leading products and services- Deepening customer engagement to enhance relationship value- Delivering a broad risk management agenda- Infrastructure, recruitment and resource allocation

2 month secondment delivering multiple 2x day training programmes for Financial Crime Risk for Corporate Banking (UK and overseas).

Working within the UK Middle Market Enterprise business, focussing on the international proposition of HSBC. c. 315 Relationship Directors across 30 centres, with customers between £6.5m and £300m turnover.Role aspects include business performance, cross border collaboration, and connectivity with other markets and global functions.

Leading a team of Business Banking Relationship Managers based at the Direct Commercial Centre in Birmingham.The team work closely with SME busineses throughout the UK, trading locally and abroad. They support the owners and managers of these businesses across a wide range of sectors, supporting them with their banking and lending requirements, risk management, strategic planning, and international trade.

Responsible for judgmental credit lending decisions for SMEs in the UK.Experience in providing end-to-end working capital funding solutions, including trade and invoice finance, as well as more traditional bank funding solutions.

Working with local SMEs (£1m-£10m turnover), providing relationship management services, financial support, and offering non-financial solutions.Particular focus on businesses importing or exporting, where my support, and HSBC's global platform, can really add value to the business.

Supporting SME businesses to grow internationally.