John Walenty Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

In my role as the Director of Technical Support at MikMak, I spearheaded the creation and oversight of a dynamic client-facing Support team, building it from the ground up and implementing Zendesk as our primary support platform. By developing comprehensive training programs for internal stakeholders, I facilitated the adoption of streamlined support processes, ensuring efficient and effective resolution of client issues. Additionally, I took charge of producing client-facing documentation… Show more In my role as the Director of Technical Support at MikMak, I spearheaded the creation and oversight of a dynamic client-facing Support team, building it from the ground up and implementing Zendesk as our primary support platform. By developing comprehensive training programs for internal stakeholders, I facilitated the adoption of streamlined support processes, ensuring efficient and effective resolution of client issues. Additionally, I took charge of producing client-facing documentation, equipping over 300 clients with the necessary resources to maximize their success on our platform. Collaborating closely with Engineering, I embedded support workflows seamlessly into our platform, enhancing the overall user experience. Throughout these initiatives, I diligently defined and tracked Support KPIs, ensuring that our team's efforts consistently aligned with the broader objectives of the company. Show less

Morrisville, Nc

I lead a team of direct reports, who are responsible for answering customer and internal inquiries, resolving technical issues, and working cross-functionally with internal departments to drive business success. I am responsible for establishing clear objectives, measuring performance against those objectives, and coaching my team to meet them consistently.

Morrisville, North Carolina

I serve as a key team member of our Global Customer Support Operation providing superior technical support and troubleshooting for online retailers using the ChannelAdvisor suite of SaaS tools which includes supporting sellers on Amazon, eBay, Google, Walmart, and 100+ other marketplaces. I use a range of technical expertise, customer service skills, tools, and resources available to resolve client reported cases. Additionally, I will work to proactively identify areas within the applications… Show more I serve as a key team member of our Global Customer Support Operation providing superior technical support and troubleshooting for online retailers using the ChannelAdvisor suite of SaaS tools which includes supporting sellers on Amazon, eBay, Google, Walmart, and 100+ other marketplaces. I use a range of technical expertise, customer service skills, tools, and resources available to resolve client reported cases. Additionally, I will work to proactively identify areas within the applications where improvements can be made to provide enhanced ease-of-use and functionality and serve as a lead on technical issues and projects. I also work on developing the technical skill set of my team to promote their career growth and technical aptitude. Show less

Manage the day to day operations for multiple high profile, Fortune 1000 clients in a specific ChannelAdvisor-supported marketplace (eBay, Amazon, Walmart,etc). Lead and manage all phases of the account life-cycle including project scope, client requirements, design, implementation, testing, deployment and post deployment operation; possess a thorough understanding of eCommerce and marketplace industry trends. Expected to lead teams, manage multiple clients and effectively communicate across… Show more Manage the day to day operations for multiple high profile, Fortune 1000 clients in a specific ChannelAdvisor-supported marketplace (eBay, Amazon, Walmart,etc). Lead and manage all phases of the account life-cycle including project scope, client requirements, design, implementation, testing, deployment and post deployment operation; possess a thorough understanding of eCommerce and marketplace industry trends. Expected to lead teams, manage multiple clients and effectively communicate across the organization. Also be the “expert” within ChannelAdvisor for our marketplaces platform, setting services levels, contributing to product features, etc. Show less

Morrisville, Nc

Worked with client data to ensure that product listings were properly displaying all relevant data. Assisted clients with any API or FTP issues when sending product data and inventory into the ChannelAdvisor system. Worked with HTML to create ad templates and listings for eBay Marketplace. Provided a secondary level of account coverage behind Campaign Managers.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Perform necessary tasks to complete retail fit-up construction projects.• Coordinate with sub-contractors to complete projects according to the schedules.• Provide custom carpentry work to clients.• Ensure all work is done per OSHA regulations.• Complete estimates for future jobs.

Raleigh-Durham, North Carolina Area

• Supervise and coordinate 70+ employees to complete multiple tasks.• Communicate with construction managers and sub-contractors to complete all aspects of civil construction.• Manage and record employee progress and time to correlate with projected budgets.• Ensure a safe work environment on a daily basis by coordinating with Site Safety Team and OSHA regulations.• Hold weekly construction management meetings.• Create and manage job forecast schedules.

Raleigh-Durham, North Carolina Area

• Perform necessary tasks to complete up-fit construction projects.• Coordinate with sub-contractors to complete projects according to the schedules.• Schedule inspections to ensure all construction meets state and local code.Create job schedules to keep sub-contractors on target dates for job completion.

Associate'S Degree, Associates In Arts; Business Intelligence Certificate

Education record