John Walker Email & Phone Number

Tulsa, Oklahoma Area

Remote

My role as an Remote MEO Supervisor at NationsBenefits consisted of:• Keeping Track of Agent KPI's via internal monitoring systems and shared spreadsheets• Complete coaching sessions with agents to ensure agents progress to required and personal goals• Take over role of ops manager and lead team of supervisors as in their absence.Projects I specifically worked on:• Worked as Direct Liaison between IT and the remote team to ensure expedition of tickets based on severity level• Partnered with Management team to lead and create Subject Matter Expert sub role to improve productivity• Partnered with Manual operations team to streamline various processes