Johnathan Walker Email & Phone Number

Las Vegas, Nevada, United States

KEY HIGHLIGHT:Instituted the research, procurement and implementation of an LMS solution for the Key for Business organization. This resulted in reducing $100K in expenses while scaling the contracted workforce by 3x, exceeding our 2020 target goals despite several COVID shutdowns.Additional Highlights:Developed online train courses for international marketsHelped create a website based knowledge application to solve for installation issues resulting in thousands of views monthlyEnhanced teams video capabilities and developed video production in house saving tens of thousands in expenses

California, United States

KEY HIGHLIGHT:In this role, I worked with the sales team to roll-out Salesforce across the organization. This required team wide training in multiple markets and creation of custom dashboards that motivated team to exceeding organizational goals.

Las Vegas, Nevada Area

KEY HIGHLIGHT:► In my most recent role at Tesla I introduced a time management solution using Microsoft Stream and email software to create just in time communication that reduced training team meetings by 50% across 20 countries.OTHER HIGHLIGHTS: ► Streamlined customer care training to collaborate functions, slashing budget by 50%. ► Coached trainers to achieve a 96% approval rating and reduce annual costs $385K by leveraging LMS coursework and collaborating to combine training groups. ► Recruited a volunteer cross-functional team that worked 9 consecutive days to solve quarterly logistics challenges, assisting delivery of 5,000 vehicles. ► Recruited a volunteer cross-functional team that worked 9 consecutive days to solve quarterly logistics challenges, assisting delivery of 5,000 vehicles. ► Designed training material for all Tesla products including Model 3, Y, Full Self Driving, and Powerwall.

Las Vegas, Nevada Area

KEY HIGHLIGHT: ► In this role I overhauled our virtual sales training program to boost interactivity through new LMS courses, greenscreen technology, and daily competitions. The program was adopted companywide, reducing yearly costs $1.5M+ and improving employee satisfaction by more than 20%. I was honored with an Exceeding Excellence award for the contribution. OTHER HIGHLIGHTS: ► Created a gamification platform that increased engagement and retention 50%. ► Restructured call center training using ADDIE model to streamline content. Measure improved call readiness, reduced training time by 25%, and saved $30K+ annually. ► Developed automated self-service solutions to eliminate 450 monthly calls and 1,500 call backs, reducing average wait times by 15%. ► Led southwest performance coach team increasing sales 20% and reducing cancellations 25% by coaching managers on performance reviews and top performers on discovery techniques.

Las Vegas, Nevada Area

KEY HIGHLIGHT: ► Here I spearheaded the launch of a national training program for a 4,000+ member sales organization, expediting sales ramp times by 40%. OTHER HIGHLIGHTS:► Designed Salesforce reports, dashboards, and messaging program that improved KPIs by 24% on average. ► Orchestrated onboarding program to facilitate a 200% growth rate.► Executed training qualifications and test-out standards that reduced 90-day turnover by 5%. ► Provided crucial conversations training that inspired companywide people leaders to increase coaching discussions by 50%. ► Customized contract training to eliminate 25% of cancellations.► Launched a mentor program that improved new hire sales by 20% in the first 90 days.► Engineered add-on product sales process that generated $1M+ monthly revenue, lowering the cost of acquisition by 10%. ► Delivered leadership training to 200+ frontline managers.

San Francisco Bay Area

HIGHLIGHTS:► Engaged homeowners using in-depth discovery to win custom solutions at average cost of $14K. ► Promoted company with Series B investors, resulting in $8M investment round.► Analyzed and troubleshot issues with leading home performance energy software, in collaboration with programmers.► Created digital models of possible home improvements to determine best energy efficiency solutions.

Salinas, California Area

HIGHLIGHTS:► Generated $200K+ additional yearly revenue by securing company’s then second-largest client. ► Negotiated logistics contract with a new contractor, simultaneously reducing delivery cost 40% and increasing delivery volume 20%. ► Created an online marketing strategy that increased business 70% in 2 years.► Revamped employee benefits package, reducing absenteeism by 60% at no extra cost.

Greater San Diego Area

HIGHLIGHTS:► Designed and distributed fencing marketing campaign that led to 17% increase in material sales► Managed schedule of 8 department employees. ► Track inventory levels and communicate with purchaser any shortages. ► Work with vendors to coordinate product knowledge meetings for the department

Management, Business

Activities and Societies: Dean's List Alumni Membership

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Activities and Societies: Honors Society

Aiare Avalanche Level 1