John Wang Email & Phone Number

Sunnyvale, California, United States

When I took on the additional role and responsibility as OSS QA Engineer, I was tasked to create test cases and help initialize the beginning of Ooma's OSS test automation framework. As Ooma evolved from a residential VoIP service into a Unified Communications as a Service (UCaaS) business, I was promoted to Software QA Manager for Operations Support System (OSS). OSS is responsible for maintaining the health and functionality of more than one million business and residential customers' accounts. In leading the OSS QA team, I provide assurance that our global customers can log in to their web portal to manage their accounts and reliably retrieve their account details. My team and I serve as the gatekeepers to what gets rolled out to customers. In overseeing the OSS QA team, I ensure that projects meet our high level of QA, which is attained through our automation regression test suites. Fast forward to today, following the push to automate the hundreds of manual test cases, I now manage a team doing bug verification, implementation, and integrated testing, as well as a bright and dedicated OSS QA Automation Engineer. My team and I act like firefighters in an unrelenting blaze of market evolution and innovation.

Palo Alto, California, United States

When I joined Ooma, which grew from 95 employees in 2007 to 600+ employees in 2020, I took on multi-faceted roles across IT helpdesk, system administration, facilities, Web QA, customer premise equipment QA, OSS QA, and building security systems. I quickly learned new functions and technologies as I progressed. Early on, I was asked to help the product team with Web customer portal testing, which then evolved to include Quick Start Guide and User Guide reviews. I then conducted black box testing and created test cases for our residential product, which included regression testing of new firmware, as well as features integration testing and qualification. I oversaw server (Linux) and user laptop desktop maintenance for Windows/Mac, and in supporting our multiple moves to a new location, I independently mapped out the server room and completed the complex task of piecing the server room back together seamlessly. I also proactively configured, under short notice, a large volume of PCs, ensuring no delays due to hardware/OS upgrades. Upon promotion to Software QA Manager for OSS, I trained my successors.

Santa Clara, California, United States

With the understanding of customers' needs and requirements, I provided the best personalized solutions to clients (medium-sized businesses, school systems, and individuals). I upgraded, configured, and customized laptops, desktops, and servers. Proudly, I cultivated repeat clients and referrals, as well as larger service orders, through proactive customer service, technical problem-solving skills, attention to detail, and a strong focus on quality.

Occupational Therapy

Education record

Intro to Linux/Unix course Intro to Programming in C