• Achieved Chairman’s Circle Award in first year of eligibility –Top 10 of 120 sales associates while maintaining a greater than 90% customer satisfaction.• 2013 production: 226 units closed at $36,616,438 with a 4.8 out of 5 customer satisfaction score.• 2014 production: 139 units closed at $22,257,150 with a 4.8 out of 5 customer satisfaction score.• Responsibilities include building and maintaining relationships with prospective and current clients by using a consultative approach to determine client needs, responding to inquires, provide product and pricing information that meets client’s goals in an extremely competitive, time-sensitive and fast-paced atmosphere. • Successfully cross-sell banking products while managing both loan pipeline and customer satisfaction from loan origination through closing for purchase and refinance transactions.• Nationally Licensed to Originate mortgages for home purchases, refinances and home equity lines of creditNMLS 916315EverBank is an Equal Housing Lender

• Promoted to Assistant Manager within 2 months after quickly learning product knowledge, company specific software, selling techniques, client financing options, showroom execution, and exceeding sales targets.• Complete product knowledge and sales experience with Corsicana, Leggett & Platt, Sealy, Serta, Simmons, Sterns & Foster, and Tempur-Pedic.• Responsible for maintaining great relationships with clients and vendors to ensure complete customer satisfaction.

•​Oversaw all daily operations including inventory control, ordering, vendor relations, bookkeeping, records management, and preparing reports. ​•​Devised marketing strategies and advertising campaigns to enhance visibility and increase profit margins​in a down economy, achieving 26% growth in gross sales over two straight record breaking years. ​•​Improved the ROI on advertising dollars by developing a systematic method to identify key sources of business to better focus efforts and reach prime market segments in a high–competition field. ​•​Fulfilled a commitment to total customer satisfaction for a local store to achieve a high percentage of repeat and referral business from college students, commercial accounts, and the community. ​•​Managed all phases of the sales process, in addition to receiving customer complaints, analyzing the ​validity of disputed issues, and resolving problems to promote goodwill while protecting assets. ​•​Applied a working knowledge of the features and pricing of all product lines carried to educate consumers, guide purchasing decisions, and train sales associates on effective selling points ​•​Recruited, screened, interviewed, hired, oriented, scheduled, and supervised a three–person sales team to assure consistency in the interpretation and implementation of policies and procedures ​•​Monitored activities of sales associates, evaluate performance, and coach the team members to build on strengths and develop an energized team equipped to achieve weekly quotas