John Westlund Email & Phone Number

Ensure exceptional service, facilities management and operational excellence within the Branchin order to deliver financial performance objectives.Collaborate with the Branch Network Manager to ensure that the branch channel is effectivelystaffed, delegate and assigns duties based on workload variance.Continuing to work on complex customer accounts and transactions to drive sales and provideresults beyond customer expectations.Drive sales growth by engaging in actions that identify leads for further selling opportunities withevery customerActively investigate to uncover unique or complex business needs and work with customers todevelop cost effective solutions to meet needs in order to promote customer loyalty.Continuously leverage CI thinking to identify productivity and efficiency improvements requiredto build consistency, effectiveness and scale within branch operations.

Drove sales growth by understanding the customer needs and navigating them to relevantsolutions.Expert resource regarding Grainger products, promotions, services and other offerings andeffectively/proactively communicated them to increase sales & improve customer awareness ofproduct & service capabilities.Assisted business partners to fulfill customer demand for KeepStock, data collection,eCommerce strategy, capture lost demand and customer support.Built close customer relationships & personalizes customer interactions. Provided exceptionalservice and utilizes all resources to deliver results.

Provide quality and consistent customer service including telephone calls and walk-ins.Cultivate and maintain quality relationships with both major and minor accounts.Receive and process phone, fax, E-Mail and walk-in orders in a quality and timely fashion inSAP based system.