John White Email & Phone Number

3915 Delaware Ave Dsm Ia 50313

• Maintain a secure environment. • Handle all inbound calls from account holders and customers to ensure prompt and timely delivery of various product and freight for all locations across the Midwest. • Dispatch drivers on all special call in freight.• Receive unload and stage all inbound freight. • Load and dispatch all outbound freight through Saturday and most of Sunday.• Enter all deliveries, pickups and proof of delivery in our X Dispatch system.• Enter all OSD (overage-short-damaged) information and forward to shipper via fax or email.• Manage all associates scheduled on five of six weekend shifts.

200 E Euclid

• Train associates hired to make cold sale calls and service opportunities via phone bank. • Manage a team of twenty four telephone operators.• Make decisions as to which clients were dialed, when and by whom.• Monitor team member’s calls to ensure professionalism, efficiency and closing skills.• Maintain individual and team records of attendance, sales and or disciplinary actions. • Plan and oversee focus groups.• Open doors and boot up the phone bank systems and run system trouble shooting prior to start of day.• Balance credit card sales at end of day.• Shut down system and secure office at end of day.

Ankeny Iowa

• Train all new management hired to oversee sales teams.• Train associates hired to make cold sale calls and service opportunities via phone bank. • Manage a team of forty telephone operators.• Make decisions as to which clients were dialed, when and by whom.• Monitor team member’s calls to ensure professionalism, efficiency and closing skills.• Maintain individual and team records of attendance, sales and or disciplinary actions. • Plan and oversee focus groups.• Open doors and boot up the phone bank systems run system trouble shooting prior to start of day.• Balance credit card sales at end of day for four sales offices.• Shut down system and secure office at end of day.