John Wight Email & Phone Number

Magnolia, Tx, Us

Greater Houston

Various Locations, Texas

Supervise and schedule day-to-day operational activities for 185 associates, including training, inventory control, quality assurance and control, and cost identification of supplies vs. labor for $60M+ in annual revenue. Maintain a highly engaged workforce, build and cultivate strong customer relationships, and drive operational efficiency improvements across assigned areas. Key Achievements:• Built and sustained a strong risk culture by working collaboratively with all lines of defense across the corporation. o Developed teams responsible for identifying, analyzing, measuring, controlling, and reporting operational risk exposures.o Reduced shrink by below 1% from prior year for two different superstores. o Obtained certificate in Certified Integration for Asset Protection. • Mentored, coached, and trained three associates as personal assistants, enabling their promotion to Assistant Manager positions.

Mcallen, Texas Area

Managed all aspects of key business areas and operating procedures through execution of Area of Responsibility (AOR) duties for six departments. Led cross-functional teams (42 associates) and pursued problem-solving opportunities to deliver on coaching, development, inventory control, and customer service objectives. Addressed and resolved customer issues and concerns. Monitored cash and other payment procedures related to sale, wholesale, service, and purchases. Key Achievements:• Selected to support management at additional Macy’s locations, assisting in the training and development of 168 associates. • Spearheaded training activities to positively impact the customer experience, maximize execution, and minimize risk. • Identified and raised awareness of opportunities to reduce waste; recommended process improvements to key decision-makers.

Mcallen, Texas Area

Utilized strategic leadership skills to drive alignment across stakeholder groups to develop and present repeatable, end-to-end risk solutions. Supported strategic planning, annual stress testing, credit policy writing, and market analysis of promotional activities to determine program effectiveness. Served as key point of contact for staff, management, and clients. Key Achievements:• Reduced market and credit risk for the Bank Holdings and customer base portfolios. o Developed a new department (Small Commercial Business Lending), which operated as a credit scoring system based on the Credit Risk Management System. o Solicited vendors to create a software to integrate credit risk analysis into the Business Credit Risk function. • Operated as underwriter and manager of the commercial business banking department supporting the Experian Bank2Business Baker Hill credit scoring application.• Exceeded goals and achieved effective growth by assisting in market analysis and portfolio management for compliance, loan productivity, and market pricing with local competition.

Mcallen, Texas Area

Partnered with internal and external stakeholders to engage business relationships and drive change. Assisted with team member training to ensure appropriate performance, risk, and compliance standards within the Bank. Managed positive staff relations and development, role-modeling successful behaviors to improve performance through timely and constructive feedback. Key Achievements:• Seamlessly managed commercial depository relationships for a $200M book of business offering a full range of fiduciary services.• Credibly challenged decision-making, business processes, and day-to-day operations by participating in market analysis, pricing, and democratic strategies.

Mcallen, Texas Area

Oversaw the management and development of the commercial loan portfolio ($245M) in fiduciary services. Participated in internal SBA loan audit/compliance programs and assistant-managed the special credit risk management portfolios. Key Achievements:• Constructed and implemented the Associate Training Program (51 weeks) to facilitate leadership development within the Bank. Presented and gained approval from the Board of Directors. • Operated as underwriter of the commercial business banking department supporting the Experian Bank2Business Baker Hill credit scoring application.• Achieved top-rated performance in portfolio management for five consecutive years.

Mcallen, Texas Area