John Williams Email & Phone Number

Fosse Park (Leicester) And Peterborough

A supportive team builder and manager with effective listening and communication skills who maintained a staff turnover rate of below 10%, in a model that operated above 90%.Supervised, monitored and effectively motivated the performance of 2 teams of employees by reviewing and formulating challenging individual and team targets for service and sales.Successfully increased in-store M&S colleague referral units to over 10% consistent participation against a national average below 1% through effective coaching, reporting, feedback and objective setting.Stimulated stakeholder relationship with the M&S Management team to ensure M&S Bank (a subsidiary of HSBC) is seen as a core Business Unit within the M&S store through effective communication of the up-front profit generation and customer retention benefits being secured by the M&S Bank team.Created and developed 2 collaborative teams from interview stage, through training and on-boarding and into competent self-managed status prior to the redundancy of the role.Competently managed on-site disciplinary investigations and hearings on behalf of peer group within the regional structure.

Birmingham, United Kingdom

Senior Branch Manager for a leading financial services group, taking direct accountability for a diverse team of professional Customer Account Managers and consistently driving performance to meet key KPI's.Results focused - West Midlands Branch Manager of the Year 2006 to 2008 achieving over 120% of required performance KPI in each year resulting in promotion to Senior Branch Manager level.Deputy for the Area Manager, including 12 months experience of remote management of up to 6 branches. Compliant - company Champagne Audit Award for a combination of Outstanding Audit performance and consistent Business results in 2008. Satisfactory score or better on every audit visit completed by internal compliance.Created a stimulated, self-managed team within first management position which facilitated time for personal development and challenging opportunities outside of the standard role, leading to promotion to Training Branch Manager level.Effected remedial action plan for an historically under-performing branch and delivered in excess of 100% of target KPI within first quarter of tenure, and consistently over 100% ongoing. Recruitment and subsequent ongoing training and review of staff to develop team talent and encourage promotion from within the company, resulting in the development of two future branch managers.Develop and deliver in-house training programs to a network of local branches, including FSA regulated lending and collections practices, and pre-Management Advancement programmes.