Phil Young Email & Phone Number

Leicester, GB

Coventry, England, United Kingdom

Coventry, West Midlands, United Kingdom

Lutterworth / Leeds

To manage the day to day service design & transition deliverables relating to project delivery for one or more IT services. With the key focus to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose.

Coventry, United Kingdom

Accountable for ensuring changes delivered by projects are supportable from an applications perspective and that IT operations is able to maintain service once the solution goes live. This involves conducting Service Transition Checkpoints on projects within acceptable timescales to ensure solutions are supportable and providing documentation and governance.

Rugby

To own and ensure that all products, solutions and services, whether new or existing, are managed and transitioned into the ‘in-life’ production environment so that they can be supported efficiently and effectively, in accordance with contractual service level agreements.

Managing the Order Delivery Team and ensure delivery of orders and revenue within Customer Agreed Dates against contractual metrics. In addition to create and manage continual service improvement and add value.

My role involved integrating new products and services into the Service Centre as well as identifying and implementing changes as part of continuous service improvement.

Rugby

My role was to provide reactive and proactive first line support for Police, Ambulance and National customers. This included adherence to customer SLA’s and CAD’s as well as using jeopardy management to fulfil this.

Rugby

Establish and maintain strong relationships with their customers, and even proactively contact clients with recommendations for financial products and services.

Ba, Leisure Studies And Sports Studies

Btec In Leisure Studies, Leisure Studies