John Winters Email & Phone Number

Highlands Ranch, Colorado, United States

Highlands Ranch, Colorado, United States

I am a Commercial Insurance professional with a strong background in Commercial Insurance Rating, Quality Analysis and Assurance, development of training materials and facilitation of training sessions for all Commercial Lines rating and processing systems. I am currently seeking the next opportunity to showcase my talents and skills.

Littleton, Co

Completed Product Testing and developed training materials for Proprietary General Liability and Proprietary Property rating. • Facilitated training sessions in Maitland FL for Proprietary General Liability rating. • Completed updates resulting from user feedback to Resource Documents for all Line of Business and Departments to documents housed in Product Support Tool/Resource Library.• Prepared Materials for and facilitated 35 training sessions for Middle Market, Small Business and Premium Audit trainees for the switch from Tailored Account and Pledge processing systems to Enterprise Policy Center (Guidewire). Sessions were conducted in Maitland FL, Lake Mary, FL, Wyomissing PA, Chicago, IL and Noida, India. Training consisted of systems training for Premium Audit, New Account Setup, New Business, Renewal, and Endorsements Quoting and Issuance for Workers Compensation and Commercial Umbrella Lines of Business.• Prepared Materials for and conducted Webinar Training for switch from New York General Liability rating to New York Proprietary General Liability rating. • Developed training to reduce the amount and number of fines assessed by NCCI and state Workers Compensation bureaus.

Maitland Fl; Littleton, Co

Completed quality audits on work products, utilizing various processing and Underwriting systems, validating the quality process, ensuring compliance with regulatory and/or processing procedures were followed for Commercial Auto, Workers Compensation, Property, General Liability, Umbrella, Inland Marine and various specialty lines. Quality audit reviewing included recording and reporting the errors, trending the results and providing recommendations for improvement• Developed training/refresher documents for Quality Assurance and processing team members to aid in result achievement • Re-designed and developed new hire processing training curriculum and facilitated new hire processing training (select transactions). The training was designed to be more interactive with more trainee participation rather than lecture. The trainees processed with higher than expected production and quality results, some showing better results than tenured staff, • Conducted business partner team meetings on weekly and/or monthly basis, enhancing collaborative relationships while driving consistency in a quality product and service delivery. • Analyzed quality findings to make recommendations for improvement of supported departments practices and procedures as well as enhancements to training.• Completed and registered results of required Bi-weekly WC High Level Change SOX testing and review for Quality Department, ensuring that time service goals are met.• Analyzed and distributed trainee audit work accordingly throughout Quality Department ensuring service level goal achievement• Primary Contact for obtaining CDX and other WC Bureau access rights, including NCCI, for all CNA employees• Completed analysis of NCCI Experience Rating Billing discrepancies for Syracuse Branch and updated processing documents and implemented training which reduced the billing errors completely.• Conducted 1/1 training to increase productivity with raters as required.

Maitland Fl

Quoted and Issued endorsements to commercial insurance policies per applications and guidelines* Collaborated with underwriting and provided customer service to agents