John Woolard Email & Phone Number

Auburn Hills Mi

Pontiac, Mi

Led account operations teams in use of global asset management processes and tools. Defined process and tool improvements needed to serve evolving account requirements.• Deployed global asset management processes and trained account teams to perform integrated process tasks. • Managed operations of global asset management processes to ensure compliance with standards and client satisfaction.• Prioritized issues, developed plans, and managed projects to close gaps to ensure contractual obligations were met and client expectations were exceeded.• Mentored account teams on interpretations of service obligations and how to utilize existing capabilities to satisfy various business scenarios.

Auburn Hills, Michigan

Led regional lease operations teams in use of global lease administration processes and tools. Defined process and tool improvements needed to serve an evolving lease agency model.• Deployed global lease administration processes and trained regional teams to align regional derivations under the common process. Prioritized issues and developed plans to close gaps in each region to ensure contractual obligations were met.• Mentored regional lease teams on common interpretations of service obligations and how to utilize existing capabilities to satisfy various business scenarios. • Developed strategic vision for global lease processes and tools allowing gap analysis between current capabilities and longer term needs to improve completeness, accuracy, and efficiency.• Prioritized issues and implemented improvements like a global lease data repository which served tactical needs for adhoc data analysis and the strategic goal to develop common global reports.• Served as global lease SME on many projects. Provided knowledge of asset and lease data relationships for tools and training development on one-time efforts like asset financial validation audit. Conveyed dependency between lease and asset data needed on operational efforts like global asset receiving process to define requirements meeting lease administration needs.

Troy, Michigan

Provided business analysis and project management on multiple activities and sub-projects supporting the System and Services Portfolio project. • Provided process and tool expertise in support of re-engineering GBM business processes around ITIL guidelines working with cross-functional teams to perform gap analysis and implement improvements needed to better integrate process areas.• Facilitated process improvements to utilize integrated eBM/SSP tool set, developed/delivered training on process and tools improving overall organizational efficiency and quality. • Facilitated development efforts to integrate existing eBM tool capabilities with new SSP tool capabilities. Provided solution to create new proposals more efficiently with results that satisfied both eBM and SSP requirements. • Provided technical expertise during analysis and clean-up of existing service agreements to align them with new contractual descriptions of service.

Troy, Michigan

Managed the definition, planning, and execution of projects as part of the Manufacturing Solution Center.• Solution to document structural durability, load testing and analysis was completed on time and met or exceeded all expectations.• Solution allowing customers to pull most current product engineering data and integrate it into testing plan for fuel economy and emissions certification was successfully deployed.• Migrated the emissions and fuel economy operations databases and applications to DB2 ensuring Y2K compatibility and future extensibility on time and in budget.

Milford, Michigan

Led team supporting GM Emissions and Fuel Economy Operations customer providing maintenance and development of tools/processes used in emissions certification and fuel economy compliance. • Earned customers trust and partnered in development of strategic direction, current objectives and immediate priorities.• Provided leadership/mentoring as EDS team members replaced GM team members through natural attrition.• First EDS member brought onto a GM team to evaluate possibilities. Provided value added service exceeding customer expectations.

Troy, Michigan

Supported GM Corporate Graphics System as central developer and as a field representative at die manufacturing facilities providing problem analysis, equipment support, and evaluation of other CAD/CAM packages in use. Developed course, maintained lab, and facilitated training using CASE tool to implement Yourdon structured development methodology.

Pekin, Illinois

Field Supervisor • Managed 4-5 crews of 4-8 people each• Coordinated workload based on field conditions, weather, machinery, and human resourcesCrew Boss • Lead 4-8 people performing basic tasks• Handled personality issues and performance problems• Reported progress and performance issues to supervisorField Hand