John Wright Email and Phone Number

● VMware Virtualization Suite● PowerShell● Systems Administration● Patch\ Vulnerability Management ● Tier 3 SupportI have performed duties as a Virtualization Systems Engineer for the Headquarters Air Force Reserve Command at Robins A.F.B.Some of those duties have included: Routinely created, configured, deployed and maintained a wide array of servers and VMs using the VMware Virtualization Enterprise Suite of products including vSphere, NSX, vRealize Automation and Orchestrator. Maintain network security and ensure compliance with security policies and procedures. Through the use of Splunk, vRealize Operations, Loginsight to help find the root cause for issues and remediate them. Used Powershell to create scripts that assisted with various tasks such as: information gathering, configuration management, patch management. Migrated obsolete hardware platforms to VMs via VMware Converter. Deployed and configured vRealize Automation and Orchestrator, using these tools created Blueprints, Workflows and Event Based Subscriptions to automate the building of servers and name them according to the standards of the Air Force.

● VMware Virtualization Suite● PowerShell● Systems Administration● Patch\ Vulnerability Management ● Tier 3 SupportI have performed duties as a Virtualization Systems Engineer for the Headquarters Air Force Reserve Command at Robins A.F.B.Some of those duties have included: Routinely created, configured, deployed and maintained a wide array of servers and VMs using the VMware Virtualization Enterprise Suite of products including vSphere, NSX, vRealize Automation and Orchestrator. Maintain network security and ensure compliance with security policies and procedures. Through the use of Splunk, vRealize Operations, Loginsight to help find the root cause for issues and remediate them. Used Powershell to create scripts that assisted with various tasks such as: information gathering, configuration management, patch management. Migrated obsolete hardware platforms to VMs via VMware Converter. Deployed and configured vRealize Automation and Orchestrator, using these tools created Blueprints, Workflows and Event Based Subscriptions to automate the building of servers and name them according to the standards of the Air Force.

● On-site Services● Enterprise AtHoc (IWS) Systems Admin ● Enterprise IPTV Systems Admin● Patch Management ● Tier 3 Support● PowerShellI have performed duties as a Systems Administrator for the Headquarters Air Force Reserve Command at Robins A.F.B.Some of those duties have included: Preformed IT Support for Several Servers both application and database systems. In addition preformed Tier 3 support involving the servers and users in the AFRC. Diagnose hardware, software, database, IIS issues and coordinate repairs. Heavily use of Remedy for addressing advanced users issues, tickets and solutions. Maintain Server Security Technical Implementation Guide Compliance and other patch management tasks. Worked with leadership to create an “Automation Team” and solved a number of problems using a script based approach that increased productivity, reduced downtime, and maintenance time spent.

● On-site Services● Enterprise AtHoc (IWS) Systems Admin ● Enterprise IPTV Systems Admin● Patch Management ● Tier 3 Support● PowerShellI have performed duties as a Systems Administrator for the Headquarters Air Force Reserve Command primarily at Robins A.F.B.Some of those duties have included: Preformed IT Support for Several Servers both application and database systems. In addition preformed Tier 3 support involving the servers and users in the AFRC. Diagnose hardware, software, database, IIS issues and coordinate repairs. Heavily use of Remedy for addressing advanced users issues, tickets and solutions. Maintain Server Security Technical Implementation Guide Compliance and other patch management tasks. Made use of PowerShell and I-Comply to assist with day to day admin tasks.

● On-site Services● Patch Management● Disk Imaging and User Data Migration● Remote Desktop Support● Email Support● Mobile Device Support● Active Directory SupportI have performed duties as a Network Technician for the Headquarters Air Force Reserve Command’s “Communications Focal Point” at Robins A.F.B.Some of those duties have included: Assist with IT support for Computer systems and users in the AFRC. Diagnose hardware, software issues and coordinate repairs. Heavily use of Remedy for addressing users issues, tickets and solutions. Coordinate with End users to re-image systems that are high risk or have vulnerabilities. Monitor the AFRC’s Vulnerability Management utilities to determine high risk targets and preform remediation. Made use of PowerShell and I-Comply to assist with day to day admin tasks. Assist mobile device users with account and email setup utilizing “Good mobile” also known as Blackberry Works.

On-site Services● Remote Desktop Support● Disk Imaging and User Data Migration● Email Support● Inventory Management● Information Management● Active Directory SupportI have performed duties as an Information Management Officer for the Army’s “Logistics Readiness Center” at Ft. Benning.Some of those duties have included: Assist with IT support for ~600 Computer systems and users in the LRC. Diagnose hardware, software issues and coordinate repairs. Maintain spreadsheets relating to Inventory tracking, life-cycle replacements of IT Equipment and Software Licenses. Coordinate with Cyber-security and End users to re-image systems that are high risk or have vulnerabilities. Deliver and setup new and life-cycle replacement IT equipment for the LRC. Remove and dispose of hard drives in accordance with DOD policy and procedures. Preform Market Research for IT hardware and software purchases, compile all the necessary documentation and coordinate approval from other teams. Perform backups and disaster recovery of approved standalone systems. Assist in ensuring computer users have necessary training, disabling/enabling their accounts accordingly.

On-Site Service•Ticket and Parts handling•Rapidly diagnose faulty components•ATM maintenance supportProvides Field Service to various Clients primarily in Southeast Georgia. I troubleshoot, diagnose and repair software/hardware related issues. In addition, routinely preform preventive maintenance using various tools and follow customer-specific procedures to ensure proper operation and security of the serviced equipment.

On-site Services•Remote; •Network and Router support•OS installations and Hard drive recovery •Email SupportProvides IT Solution Services to various Clients primarily in Georgia. I troubleshoot, diagnose and repair software/hardware related issues. In addition, routinely preform preventive maintenance using various tools to maintain data integrity and insulate against the threat of viruses and malware.

Warranty Support Programs •Post Warranty Support Programs •On-site Rapid Response •On-site Scheduled Response •Technology refreshes and support programs for installations, moves, additions and changes. Worked as an on-site field technician resolving many software and hardware related problems concerning individuals personal computers focused primarily within Georgia. I was responsible for contacting and scheduling repair and replacement parts as well as delivery and setup. Position required excellent written and verbal communication skills as well as ability to address and repair problems using the tools available.

Received, inventoried and stocked freight.•Worked the cash register and made sure that the customers were completely satisfied with their experience.•Worked with the ERC to ensure all products are active on the sales floor, as well as ensuring maintenance of non-functional aspects of the store.•Count tills, make deposits, and verify our bank.•Interacted with customers, on the sales floor, to ensure they find what they need.