John Y. Email & Phone Number

San Francisco

• Review all incoming orders for completeness, accuracy, and compliance to company bookingsand revenue recognition guidelines• Review and evaluate current deal closure policies and procedures and challenging those itemsthat delay or complicate deal closure, invoicing, revenue recognition, commission, andcollections workflows. Providing a reasonable and creative solution to improve workflows basedon analysis• Assist Sales and Field Alliances with Order Form creation of Complex Order forms and review toensure that there are no issues that would prevent the booking of the transaction• Partner with Billing and Collections team to resolve all invoicing issues in a timely manner• Ensure provisioning of all customer accounts occurs in accordance as per company policy andwithin SLA guidelines• Ensure inbound requests are addressed in a timely fashion

San Francisco

• Carefully review and validate all sales orders for accuracy. Generate over 1,000 invoices per month to customers utilizing Netsuite, Salesforce, Box, and previously Zuora. This includes annual subscriptions, time+material, and usage based invoices.• Actively engage up to 50 daily inquiries regarding disputes, payments, and credits from both internal employees and customers, utilizing Outlook, Zoom, ServiceNow, and previously Zendesk• Took ownership of deploying SMS usage based invoices, creating a credit tracker, validate tax exemption requests, and coordinate the automation process of invoices• Prepare and execute up to 20 monthly reconciliations to ensure accuracy of invoices sent for ASC 606 compliance • Deliver ad hoc projects utilizing Netsuite and Excel to bring light of issues and suggest improvement processes• Work closely with the Order Management, Revenue, and Collection teams to ensure accuracy and completeness of all material

Santa Cruz, California

- In a fast paced environment, help lead a team of up to 10 game operations associates + Pop Squad members to follow time sensitive game script under the direction of the Game Operations Manager on headset. - Game script consists of events such as the national anthem, player introductions, and sponsored on court promotions during intermissions.- Actively seek fan interaction of all ages and select up to 15 contestants to enhance their game day experience- Prepare, assist, and execute at least 12 sponsored on-court promotions efficiently during timeout intermissions

Santa Cruz, California

Usher / Ticket Taker / Merchandise- Assist and communicate courteously with 2,000+ guests both inside and outside the arena on game days- Enforce arena policies strictly in a polite manner to ensure a fun and safe experience for all guests- Prepared, handled, and sold merchandise outside the arena on game days

San Francisco Bay Area

Provider Data Operations Coordinator• Ensured information accuracy for over 500+ providers in Clover’s internal database (Name, Address, NPI, Tax ID, etc)• Utilized Zendesk to add, remove, or update 15+ providers on a daily basis• Credentialed 10+ new daily providers according to CredSimple criteria• Generated provider data reports as needed using SQLHands-On Tech Support• Respond and execute 5-10 IT Support Requests per day on Yammer (ie: troubleshooting, equipment)

Santa Cruz, California

- Control traffic flow under the stress of constant interruptions while maintaining strict attention to detail (up to 500 pedestrians and 250 vehicles every 30 minutes)- Interact in a professional and friendly manner with the public in diverse situations- Maintain composure in the face of resistance, indifference, or hostility

Santa Cruz, California

- Read and graded weekly assignments to over 70 students in the class- Provided constructive feedback on submitted work to increase students’ performance- Used Excel to track performances of students