John Y. Email & Phone Number

San Francisco

• Review all incoming orders for completeness, accuracy, and compliance to company bookingsand revenue recognition guidelines
• Review and evaluate current deal closure policies and procedures and challenging those itemsthat delay or complicate deal closure, invoicing, revenue recognition, commission, andcollections workflows. Providing a.
• Assist Sales and Field Alliances with Order Form creation of Complex Order forms and review toensure that there are no issues that would prevent the booking of the transaction
• Partner with Billing and Collections team to resolve all invoicing issues in a timely manner
• Ensure provisioning of all customer accounts occurs in accordance as per company policy andwithin SLA guidelines
• Ensure inbound requests are addressed in a timely fashion

San Francisco

• Carefully review and validate all sales orders for accuracy. Generate over 1,000 invoices per month to customers utilizing Netsuite, Salesforce, Box, and previously Zuora. This includes annual subscriptions.
• Actively engage up to 50 daily inquiries regarding disputes, payments, and credits from both internal employees and customers, utilizing Outlook, Zoom, ServiceNow, and previously Zendesk
• Took ownership of deploying SMS usage based invoices, creating a credit tracker, validate tax exemption requests, and coordinate the automation process of invoices
• Prepare and execute up to 20 monthly reconciliations to ensure accuracy of invoices sent for ASC 606 compliance
• Deliver ad hoc projects utilizing Netsuite and Excel to bring light of issues and suggest improvement processes
• Work closely with the Order Management, Revenue, and Collection teams to ensure accuracy and completeness of all material

Santa Cruz, California

- In a fast paced environment, help lead a team of up to 10 game operations associates + Pop Squad members to follow time sensitive game script under the direction of the Game Operations Manager on headset. - Game script consists of events such as the national anthem, player introductions, and sponsored on court promotions during intermissions.- Actively.

Santa Cruz, California

Usher / Ticket Taker / Merchandise- Assist and communicate courteously with 2,000+ guests both inside and outside the arena on game days- Enforce arena policies strictly in a polite manner to ensure a fun and safe experience for all guests- Prepared, handled, and sold merchandise outside the arena on game days

San Francisco Bay Area

• Provider Data Operations Coordinator
• Ensured information accuracy for over 500+ providers in Clover’s internal database (Name, Address, NPI, Tax ID, etc)
• Utilized Zendesk to add, remove, or update 15+ providers on a daily basis
• Credentialed 10+ new daily providers according to CredSimple criteria
• Generated provider data reports as needed using SQLHands-On Tech Support
• Respond and execute 5-10 IT Support Requests per day on Yammer (ie: troubleshooting, equipment)

Santa Cruz, California

- Control traffic flow under the stress of constant interruptions while maintaining strict attention to detail (up to 500 pedestrians and 250 vehicles every 30 minutes)- Interact in a professional and friendly manner with the public in diverse situations- Maintain composure in the face of resistance, indifference, or hostility

Santa Cruz, California

- Read and graded weekly assignments to over 70 students in the class- Provided constructive feedback on submitted work to increase students’ performance- Used Excel to track performances of students