John Yu Email & Phone Number

MES ( Manufacturing Executing System ) , Applied Materials Taiwan. • Responsible for automation solution established in Solar customer.• Factory Automation issue report, trace, and solution delivered to customer.• Lead a team to be successful to completed all MES testings just within 2 weeks. The completed schedule ahead of 1 ~ 1.5 months, it made SOP ( start of production ) started on schedule to make up the delay of equipment installation.• Implement the most stable MES in GET customer which compared with others account in Germany, Spanish and China.• Implement the ILS/ExpertConnect project successfully at customer’s site for efficient remote support to troubleshooting equipment and MES system. 12/2000 ~ 7/2007 Software Support Manager, Applied Materials Taiwan. • Responsible for tools’ software issues resolved and debug.• Factory Automation scenario created and parameter data monitor.• Responsible for the recruitment and training of customer service representatives.• Close to customer to understand what their need.• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information.

• CPU / Graphic chip manufacturing and quality control and management.• Chip testing working flow inspection.• Failure Chip Analysis.• Assisted in the development of new policies and procedures on quality control.