• Grew assigned vendor growth in endpoints by 748.8% - 938 endpoints to 7,964 endpoints• Launched e-mail security vendor on Marketplace which resulted in 1M ARR within 1 year of launch• Managed and supported 150+ partners, focusing on growth partners and maintaining post-sale relationships• Conducted outbound, proactive calls to cultivate new business within the partner base to drive revenue growth resulting in discoveries for SQLs sent to partner sales team at a 90% close rate• Maintained monthly partner check-ins to assess current solutions and address business needs to ensure retention• Managed vendor relationships through bi-weekly cadences to maintain and improve product success• Executed targeted campaigns through Outreach to position 3rd party products through the Marketplace, driving net-new revenue growth• Resolved partner issues promptly to maintain high levels of satisfaction and loyalty

• Promoted from within from Associate Sales Representative to Inside Account Representative• Grew national account from 47% of total Cisco business to 52% of total Cisco business• Closed $550K digital signage project consisting of Aruba, HPE, and Lenovo• Increased revenue by 12% YOY by maximizing CLV through upsell and cross-sell opportunities within existing accounts• Exceeded daily talk time metrics of 2.5 hours through outbound calls and cadence meetings• Developed and maintained weekly cadence calls with partners to manage pipeline and identify sales opportunities• Aided in accurate sales projections and strategic planning by contributing to monthly and quarterly sales meetings• Consulted key accounts on product alternatives during global product shortages to meet customer needs• Exceeded customer expectations through efficient and frequent communication via various channels• Proactively resolved customer issues to provide value and ensure customer satisfaction• Updated proprietary CRM tool to keep contacts up to date and facilitate efficient sales funnels• Leveraged outbound calls to win new business and uncover sales opportunities

• Anticipated guest expectations to provide luxury customer service• Created and implemented cost-cutting strategies to optimize operations and resource management• Provided recommendations and managerial implementation ensuring efficient and productive operations

• Increased revenue by 15% YOY through effective merchandising and sales strategies• Recommended operational improvements to enhance guest experience