Johna A. Email & Phone Number

Sydney, New South Wales, Australia

Prepare quotes for corporate catering and private events, ensuring all dietary requirements are met within the provided budget for valued clients.

Migrating a database of content over from one system to a brand new inventory model.Includes content checking, copying, pasting and a small amount of photoshopping.

London Area, United Kingdom

As an eCommerce Operations and Customer Service Manager, my tasks include:- Oversee day-to-day operations of Shopify stores, including product listings, inventory updates, and performance monitoring.- Ensure that all product descriptions, images, and pricing are accurate and up-to-date.- Process supplier payments- Process staff salaries- Manage order processing and ensure timely shipment and delivery.- Coordinate with suppliers and logistics partners to maintain smooth operations.- Analyze sales and website performance metrics, generating reports to inform business decisions.- Monitor conversion rates, traffic trends, and customer behaviour.- Supervise customer support team- Provide training on Shopify tools and updates.- Recruit, train, and manage the customer service team.- Set performance goals and conduct regular evaluations.- Develop and implement customer service policies, standards, and procedures.- Create SOPs for handling customer inquiries, complaints, and escalations.- Monitor and ensure a high-quality, consistent experience across all customer service channels (email, live chat, phone, social media).- Handle escalated customer issues and provide resolutions.- Track and analyze key metrics such as response time, resolution rate, and customer satisfaction scores (CSAT, NPS).- Use data to improve processes and service delivery.- Manage customer service software and CRM systems.- Recommend and implement tools for better efficiency and communication.- Work closely with other departments (operations, sales, marketing) to address customer feedback and align strategies.- Provide insights from customer interactions to improve products or services.- Develop contingency plans for handling service disruptions, high-ticket volumes, or other emergencies.- Communicate effectively with customers during crises or service outages.

Sydney, New South Wales, Australia

- Audit the tickets handled by all team members and provide corrections- Handle live chat and email tickets through Gorgias- Cancel orders through Gorgias- Handle return requests and process refund/replacement through Gorgias- Respond to Facebook and Instagram comments- Hide negative comments on social media channels- train new member

United States

- Researching items through various retailers such as Walmart, WayFair, Overstock, Rakuten, etc.- Ensure that the items researched perfectly fit with the Amazon seller's criteria- Provide 15-20 items to the client daily

Phoenix, Arizona, United States

Philippines

- helping the business generate quality leads through a proven lead prospecting strategy

Vietnam

- Handle email tickets on Zendesk such as general product inquiries, delivery status inquiries, etc.- Handle order modification requests such as design, shipping & billing address, etc on Shopify and Backend- Cancels an order through Backend- Process refund and replacement

Sydney, New South Wales, Australia

- Resolve incoming live chat tickets on ZenDesk- Assist clients in order modification- Help client with account registration/creation- Supplier Inquiry- Provide menu items / pricing inquiry - Check order delivery status

Millers Point, New South Wales, Australia

I was the company's chat support to assist the customer with their concern such as:- placing an order- order modification/cancellation- order complaints- chasing an undelivered order- setting up their accountI also assist the suppliers with contacting the customer about missing information on the order, items unavailability, etcThe company decided to lay some contractors off when the pandemic started but I am working with them again at present with a different role which is quoting assistant.

Philippines

- Assist drivers/dashers about the current order by calling merchants to check if order is ready for pick up, calling customers for order clarification if ever item is not available- Manually place orders online- Process manual payment to drivers- Resolve other concerns related to dasher, customer, merchant and order

Manila

- Respond to buyers through chat and email with their item not received or item not as described concerns- Respond to sellers through chat and email with their unpaid items and cancel transaction cases- Check shipment status- Handles Unpaid Item case- Handles Cancel Transaction case

Ncr - National Capital Region, Philippines

- Assist and explain telecom subscribers with their billing concern- Help them with basic troubleshooting- Explain application status

Philippines

My tasks in this role were:1. Provide administrative support to real estate agents, including answering phones, responding to emails, scheduling appointments, and managing calendars.2. Communicate with clients to schedule property viewings, provide updates on listings, and answer inquiries about properties.3. Coordinate paperwork and documentation for real estate transactions, including preparing contracts, agreements, and other legal documents.4. Assist with property management tasks such as coordinating repairs and maintenance, collecting rent, and managing tenant inquiries.5. Maintain databases of properties, clients, leads, and contacts. Ensure records are accurate and up to date.6. Handle general office tasks such as filing paperwork, ordering supplies, and maintaining office equipment.7. Perform various other tasks to support the efficient operation of the real estate business, as assigned.