It Infrastructure Systems Analysist
Triaged, assigned, and resolved service tickets within the Help Desk (SolarWinds) system.Provided user support for software (Microsoft 365, Google Workspace, Windows), hardware (DELL laptops, iPads/iPhones/AppleTVs, printers), and infrastructure (Meraki MDM, VOIP), including vendor contact for support.Monitored and maintained network, server, and.