John Witherspoon Email & Phone Number

Mount Vernon, NY, US

New York, United States

• Led a comprehensive overhaul of technology infrastructure, migrating all on-prem resources to the cloud (AWS and Azure)
• Implemented an ITSM solution (FreshService) for internal and external support teams, as well as policies, and a governance framework, resulting in a 50% increase in operational efficiency and a 40% reduction in costs
• Directed IT and Help Desk/Support teams, leading to a 30% improvement in team productivity and operational efficiencies (e.g., reducing onboarding time of employees from 3 days down to 4 hours)
• Successfully transitioned the company's infrastructure 100% to the cloud, resulting in a 40% reduction in IT costs, a 50% improvement in scalability, and an enhancement in security
• Implemented Microsoft Intune to simplify onboarding, device management, and enhance security through centralized control over devices and applications, resulting in a 20% improvement in compliance and a 30% increase in.
• Enabled single sign-on (SSO) and multi-factor authentication (MFA) with Azure AD, enhancing security and user experience while providing centralized management of user identities and access to applications, leading to.

New Rochelle, New York

• Led the planning and execution of strategic IT projects, driving rapid expansion and technological advancement
• Renegotiated IT service contracts for new firewalls, phone systems, and remote worker capabilities, resulting in a 20% reduction in costs and improved service quality
• Spearheaded the integration of operational and development tools such as HCM and ERP, optimizing processes and increasing efficiency by 30%
• Implemented OKTA and Google IAM solutions, achieving 100% compliance with security policies and reducing user provisioning time by 50%
• Established performance metrics to evaluate and enhance IT service reliability and effectiveness, leading to a 15% increase in IT team productivity
• Managed IT budget formulation and resource allocation, maintaining an up-to-date inventory of all company projects

New York, NY

• Managed the school's entire technological infrastructure, ensuring reliable and advanced IT services for educational and administrative functions
• Quickly adapted to new technologies and effectively integrating third-party products, resulting in a 25% increase in system efficiency
• Oversaw a team of IT professionals, fostering a culture of high performance, continuous improvement, and professional development, which led to a 20% improvement in team productivity
• Negotiated with vendors and managed relationships to ensure cost-effective solutions, achieving a 15% reduction in IT costs
• Developed and executed strategic technology plans, managed the IT budget to optimize resource allocation, and implemented key performance metrics to evaluate and improve the reliability and effectiveness of IT.
• Maintained clear communication with stakeholders throughout this process to ensure alignment and transparency, leading to a 20% increase in stakeholder satisfaction

Norwalk, CT

• Main technician for designing, configuring and installing Cisco unified communications phone systems
• Provided in-depth technical services on large-scale infrastructure projects for high-potential clients
• Assessed and recommended architectural changes for customer systems
• Procured, implemented, and configured all business and account-related equipment, providing products and services aligned to internal business and customer-defined requirements
• Managed all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets
• Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations

New York, NY

• Implemented standard backup policies, which became the template for the entire company's backup scheme
• Diagnosed and troubleshot computers and peripheral devices using the skills knowledge obtained through training and education
• Key contributor to building engineering, services and support infrastructures within the organization to support research
• Managed IT strategic planning, budgeting and policies for the entire organization
• Responsible for the entire infrastructure including 10 servers, 3 WAN circuits, 3 broadband internet connections, and POTS lines
• Supervised and provided support for Cisco Tele-Presence system