John Abplanalp Email & Phone Number

New York, New York, US

New York, New York, US

New York, New York, US

New York, New York, US

• Manage a book of business of 80+ accounts that yields approximately $3M in ARR (annual recurring revenue)
• Conduct QBR (quarterly business reviews) and EBR (executive business reviews) with executive stakeholders and HR leaders - reviewing KPI metrics that successfully demonstrate the value and impact of Greenhouse (e.g..
• Manage customer relationship from implementation to software roll-out and then serve as a main POC to provide strategic recommendations to further optimize the ATS
• Consult with key recruiting stakeholders on overall organization/recruitment goals and provide strategic recommendations on building processes within Greenhouse to help meet those goals
• Leverage Salesforce and Gainsight to effectively manage book of business and ensure optimal customer health/product adoption
• Collaborate cross-functionally with sales, product, marketing and support teams to meet the needs of customers

Austin, Texas, US

• Managed portfolio of 130 B2B performance marketing campaigns that generated over $2M in revenue per year
• Fostered relationships with clients and helped ensure they successfully met hiring metrics
• Served as voice of customer by collaborating with our product and engineering teams through JIRA
• Analyzed SEO/SEM trends and made keyword recommendations to help clients target qualified applicants
• Manged 20+ targeted ads campaigns and used HTML for creating ad layout to help improve conversion rate
• Consulted with 100+ clients on their ROI from sponsored ads and helped maintain over 90% QoQ retention rate

Austin, Texas, US

• Cold called approximately 60 prospective clients per day regarding their hiring needs to help bring in new business
• Conducted 5 demonstrations of Indeed products per week with prospective clients
• Qualified clients on their hiring needs and positioned Indeed products to help meet their recruitment goals
• Presented rotation project to new client support hires on how to effectively work with sales teams

Austin, Texas, US

• Managed over 20,000 spending accounts through our CRM system that helped support clients and sales teams
• Collaborated with 11 client support coordinators across 4 U.S. offices to help support clients nationwide
• Selected as product liaison for the North America client success team and collaborated with product leaders weekly on common product feedback/trends from our customers
• Maintained 95% and above JIRA ticket submission accuracy QoQ to help provide technical support for our clients
• Investigated technical issues with clients' applicant tracking system/XML files and strategized how to resolve them
• Helped train new hires and associate manager on how to handle technical/product-related inquiries

Madison, WI, US

• Advised over 30% of incoming UW students that were undecided or had multiple interests in their majors
• Presented technical campus resources to 15-20 first-year students per week during summer orientation
• Strategized with academic consultants and professional advisors to better assist students’ needs
• Presented academic information and requirements from the 20 schools within UW-Madison
• Helped set students up for academic success by advising them on majors that aligned with their interests and strengths

Madison, WI, US

• Facilitated 20 small group discussions with incoming freshman class dealing with common college concerns
• Communicated important information regarding campus resources to the students’ parents and guests
• Assisted with campus welcome events and communicated important event information to 6,000 incoming students

Madison, WI, US

• Strategized ways to reach out to 2,000 first semester transfer students through weekly staff meetings
• Collaborated with different campus departments to effectively address the needs of the transfer student population
• Coordinated social events that helped foster social interaction among transfer students
• Communicated 1:1 with transfer students who needed more help adjusting to the UW campus

Chicago, Illinois, US

• Supported two sponsorship portfolios which benefited Wisconsin Badgers, Milwaukee Bucks, and Summerfest
• Demonstrated project management and organization skills to help meet deadlines for each sponsorship event
• Conducted a qualitative marketing research project on sponsorship events that was presented to marketing manager
• Reported to two supervisors throughout the summer and successfully adapted to two different leadership styles
• Collaborated with an advertising agency on idea to develop a college football text-to-win marketing campaign
• Interacted with customers and the community on site for the company’s six summer sponsorship events

Chicago, Illinois, US

• Participated in the roll-out of a new application that was used to track the location of 4,000 pieces of equipment
• Assisted IT in improving their front-end application software called MiDeal/Super Trump that involved re-pricing 1,500 legacy transactions that were booked before rollout date of the software
• Conducted a periodic inventory of $450,000 worth of office equipment owned by the business unit