• Primary liaison to customers while ensuring office organization. Manage insurance claims and account receivables. Maintain internal paperwork/policies, calendars and arrange alternative transportation for customers.

• Produced legal memoranda on developing policies in compliance with new legislation• Researched and drafted memoranda for lawsuits and administrative hearings.• Developed contract law training materials to ensure the legality of county contracts

• Supported prosecutors in misdemeanor caseload, victim interviews and evidence analysis.

• Assisted in the overseeing of trial docket and all filing due dates. Prepared evidentiary timelines and assisted in gathering investigative materials and finding expert witnesses.• Wrote and filed communications with the court for notices, pleadings, and motions.• Observed and assisted at client intake, court hearings, lie detector exams, client interviews, andnegotiation efforts with prosecutors.

Certified In Domestic Mediation with required Domestic Violence Mediation training

• Managed a full 200 personal injury caseload.• Interviewed clients and advised them of their claim options; maintained client contact andmedical updates for case. Obtained evidentiary documents in relation to these updates.• Prepared ongoing statutory updates and case file summaries for supervising attorneys.• Oversaw case expenses. Reviewed and negotiated liens and settlements for attendant care.Packaged files for adjuster demands, successfully obtaining policy limit settlements.

• Promoted from customer service representative.• Interviewed and counseled clients with public healthcare programs. Identified solutions for coverage problems. Addressed application discrepancies and obtained necessarydocumentation to resolve issues.• Calculated applications using standardized formulas developed to maintain legislativequalifications for beneficiaries. Prepared compliance reports.

• Mediated patron conflicts and emergencies for a venue of 15,000 capacity, often requiring behind-the-scenes management and the taking of problem-solving initiatives.