John Jamerson Email & Phone Number

Michigan, United States

Taylor, Michigan

Responsible for Participating in the review of video failures, as appropriate, and provides feedback to prevent future occurrences within the established post mortem process, Accountable for video configuration audits and adherence to the golden configuration, Supports national desk for DSG and 2way conduit applications, Supports all channel migration from the headend to the CRAN, Supports all SD and HD channel launches, Uses all available tools to monitor and isolate IP video outages and impairments, Maintains all IP video delivery devices (i.e. RPD's, OM-1000's, and NC-1500's.), Performs MPEG troubleshooting through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network, Provides operational support for the DAC and DNCS in conjunction with engineering and AVS. Directs Headend Technician(s) in troubleshooting network issues for video, ADS, and Switched Digital video, Ability to troubleshoot and repair all but the most complex issues, Performs maintenance activities with a minimum of supervision and guidance, Leads technical outage bridges and engages appropriate resources to drive issues to closure, Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects and initiatives are adhering to Company standards, Tracks and reports operational workflows; maintains records of results and feedback, Analyzes data and metrics, identifies problem areas, and provides actionable insight, Acts as a technical resource in projects and initiatives and ensures successful project implementation, Contributes to design considerations for new products or architectural changes to existing products, Analyses problems in design, configuration, data flow, and data state within a highly complex multi-product provisioning system, Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.

Taylor, Michigan

Responsible for maintenance and auditing of controller, troubleshooting video issues, launching and removing channels, leading multiple projects, coordinating projects with various groups, Coordinate daily task and request given by Management and Internal Customers, solve known and unknown problems related to all aspects of video service, assist with other duties as assigned by Management

Responsible for monitoring network and creating tickets for the field to evaluate impairments, maintain punctual communication with Supervisors, Managers, Directors, and Internal Customers through email and bridge, Assist Network Technicians throughout Break/Fix Process, Coordinate daily task and request given by Management and Internal Customers, assist with other special task given by HFC Leadership

Preventing pending service calls by contacting customers and troubleshooting, maintain punctual communication with Supervisors, Managers, Vice Presidents, and Directors through email, contact appropriate department for escalations, and provide exceptional customer service for all Comcast valued customers

Perform telephone, internet, and video service installs, disconnects, and modifications while adhering to Comcast safety procedures