John Jamerson Email & Phone Number

Michigan, United States

Taylor, Michigan

Responsible for Participating in the review of video failures, as appropriate, and provides feedback to prevent future occurrences within the established post mortem process, Accountable for video configuration audits and adherence to the golden configuration, Supports national desk for DSG and 2way conduit applications, Supports all channel migration from.

Taylor, Michigan

Responsible for maintenance and auditing of controller, troubleshooting video issues, launching and removing channels, leading multiple projects, coordinating projects with various groups, Coordinate daily task and request given by Management and Internal Customers, solve known and unknown problems related to all aspects of video service, assist with other.

Responsible for monitoring network and creating tickets for the field to evaluate impairments, maintain punctual communication with Supervisors, Managers, Directors, and Internal Customers through email and bridge, Assist Network Technicians throughout Break/Fix Process, Coordinate daily task and request given by Management and Internal Customers, assist.

Preventing pending service calls by contacting customers and troubleshooting, maintain punctual communication with Supervisors, Managers, Vice Presidents, and Directors through email, contact appropriate department for escalations, and provide exceptional customer service for all Comcast valued customers

Perform telephone, internet, and video service installs, disconnects, and modifications while adhering to Comcast safety procedures