John Paolo Alcaraz Email & Phone Number

Manila, Ncr, Ph

Taguig, National Capital Region, Philippines

Analysis and preparation of Accrual and Deferral dataPreparation of monthly commission and bonus statementsAccumulate and analyze sales data from multiple resourcesPrepare, format and upload sales, payroll and payment data into the Incentive Tracking SystemGenerate, review and approve commission statements in the Infor Commission SystemInteract with internal Reps to resolve open commission and bonus issuesAssist in monthly close processParticipate on special projects and work with Development, and IT to create efficiencies within Infor’s commission systemAd Hoc reporting

Manila, National Capital Region, Philippines

Applying subject expertise in evaluating business operations and processes.Identifying areas where technical solutions would improve business performance.Consulting across business operations, providing mentorship, and contributing specialized knowledge.Recommending technical solutions and determining software development requirements.Overseeing the development, testing, and implementation of technical solutions.Determining whether technical solutions meet defined requirements.Documenting processes and disseminating information to all relevant stakeholders.

Manila, National Capital Region, Philippines

Triage, investigate, resolve issues and close tickets submitted through Helpdesk working with cross-functional teams, including Sales, Finance, and BI teams to ensure timely and accurate reporting of attainment. Perform participant audit in Callidus to ensure Participant Data in ANAPLAN, ETM and Workday are showing accurately in Callidus. Participate in UAT during the start of the year and in-year to ensure systems are configured based on Sales Credit rules.Perform Attainment/Achievement and Payout audits to ensure Sales Participant is receiving sales attainment as intended based on Sales Crediting Rules, Comp System configuration on bonus calculation is accurate and policies are being applied as per General Terms and Conditions. Technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX, etc.) and ad-hoc analytics requests.Troubleshoot, escalate and respond to support requests within

Metro Manila

Taking Incoming Escalated calls from Frontliners (Technical Support and Customer Support Rep.)• Making Outbound calls and Emails to provide support to customers.• Manages Cases for Repair, Replacement and Refund• Provides Basic Troubleshooting for Laptops, PC tower, Monitors, and projectors• Direct approver for Compensating Customer.• Provides feedback and suggestion to the Team Leaders and Operation Manager for the betterment of the process.

Philippines

• Manages and lead the team members in reaching the company’s mission and vision.• Coaches team members on performance improvement and behavioral assessments.• Main force on driving excellent numbers.• Supports the team through skills and knowledge transfer.• Oversees team’s performance.• Taking outbound calls for escalations and commendations.

Philippines

• Impart account specific knowledge and expertise on a particular subject.• Deliver feedbacks and concerns to associates.• Communicates to Team Leaders on providing ideas and recommendations for team’s delivery growth.• Coaches associates with process knowledge improvements.

Philippines

• Taking in outbound calls to mainly address customers’ complaints and provides accurate resolution.• Provides feedback to Team Leaders to address associate complaints handling.

Philippines

• Taking inbound and outbound calls to provide end-to-end process to rectify customers’ concerns.• Uses other communication channels such as e-mails and SMS to address customers’ concerns.• Handles customers’ complaints and resolving their issues.• Provide excellent customer service.

Philippines

• Departure assistance, from providing boarding passes and all the way to boarding the aircraft. • Arrival Processing- Interactions with arriving passenger, providing assistance once necessary. • Arrival – Luggage tracing worldwide. • Admin Task