John Matias Email & Phone Number

Kissimmee, Fl, Us

New York, New York, United States

St Cloud, Florida, United States

Wrote short and long-form copy for weekly blog and social media posts, web content, and email marketing campaigns specific to brand voice and tone while simultaneously maintaining brand image through customer support.● Reached an audience of 60k+ by conceptualizing, creating, editing, and writing copy for 1 email marketing campaign, 3 newsletters per month.● Surged new customer acquisition by 35% by writing advertising copy that effectively reached customers in appropriate target markets promoting products and services.● Boosted project efficiency by 37% by implementing Hubspot’s CRM to prioritize tasks through tickets and communication automation.● Increased positive customer feedback by 28% by strengthening customer experience through messaging and email support while maintaining brand voice.

Orlando, Florida, United States

Enhanced customer retention by 13% and sales by 6% by designing, implementing, and leading reconstruction of team operation protocol and performance standards to bolster customer experience. ● Boosted efficiency by 25% by communicating and collaborating with management team to create training materials and standard operating procedures (SOP’s) for 5 front-line departments.● Amplified sales by 15% by performing active listening techniques during group and one-on-one interactions to identify customer needs and find opportunities to problem-solve and upsell.● Ensured returning customers by prioritizing staying informed of market trends, customer experiences and preferences, and competition to upskill and boost sales.

Orlando, Florida, United States

Increased customer retention by 11% and customer turn-around times by 15% by implementing communication and leadership techniques to enhance team atmosphere and customer priority● Improved customer retention and interaction standards by carrying through on feedback and adding data-backed customer service methods across business departments while cross-training.● Achieved an approval rating of 95% based on customer surveys by providing exceptional customer service to 1,100+ customers daily, resulting in business loyalty.