John Hansen Email & Phone Number

Gurnee, Il, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Assisted large US financial institution with application modernization strategy, including developing an assessment methodology, assessing the application portfolio, providing target architectures, and delivering a portfolio-wide modernization roadmap

Chicago, Il, Us

Responsible for all customer-facing application architecture, development and operations -- including self-service portals, service gateways, transaction processing platforms and call center environment. Environment processed >18B transactions, delivered >1.3B web pages and handled >30M customer calls annually. Led global team of >1000 colleagues. Managed annual P/L in excess of $80MM and capital budget in excess of $40MM. Member of Alight's Extended Leadership Team.- Modernized mission-critical web self-service platform by transforming a legacy portal-based environment to a modern architecture based on Angular, microservices, and containers. - Launched new mobile platform on iOS and Android integrated with new web and microservices platform. Hybrid architecture based on Ionic, responsive design, and native device integrations, including new cross-platform biometric authentication foundation. - Created market leading integrated data platform dramatically simplifying data access to multiple underlying platforms while simultaneously reducing read latency and query costs. Architecture based MongoDB, Kafka, and Docker. - Introduced award winning AI-based Intelligent Virtual Assistant that reduced human chat volume by over 65% and successfully answered handled over 2M interactions in first year of operation.- Delivered new back office contact center platform based on Salesforce Service Cloud. Platform provides integrated access to telephony, agent knowledge, case management, and operational analytics. Integrated with existing contact center technologies, including Genesys routing/workforce management and NICE call recording and quality tools.- Created Digital Labs function to improve creativity and effectiveness of UX design. - Operationalized strategic shift of offshore resources from captive to service provider. - Tripled release frequency through implementation of scaled agile and DevOps practices.

London, Gb

Responsible for all of Aon Hewitt's customer-facing administration application architecture, development and operations -- including self-service portals, service gateways and call center environment. Led global team of >800 colleagues. Managed annual P/L in excess of $70MM and capital budget in excess of $40MM.

London, Gb

Responsible for strategy, architecture, and operations of Aon's global infrastructure, including data centers, cloud environments, networks, and application infrastructure. Operated hosting environment containing >15,000 distributed servers, >15PB of storage, and >65,000 Mainframe MIPS. Led global team >400 colleagues across the Americas, EMEA, and Asia. Managed annual P/L in excess of $200MM with labor budget excess of $40MM.

London, Gb

Responsible for strategic IT initiatives, research and development, and architectural standards for internal and client-facing systems across Aon. Environment contained 5000+ servers, 52K mainframe MIPS, and over 3 PB of storage.

Chicago, Us

Chicago, Us

Chicago, Us

Chicago, Us