Sead Metovic Email & Phone Number

Wilmette, IL, US

Chicago, Illinois, United States

• Help manager and provide technical guidance through the implantation of a new client.
• Update sites as requirement change each year or as often as needed including benefit class matrix, rates, requirement documents, site test and any open items.
• Test client sites for quality assurance
• Prepare a d conduct technical/product presentations, demonstrations and trainings.
• Coach and mentor other team members
• Manage workflow in the set up and maintenance of carrier and payroll feeds

United States

• Ongoing service delivery support
• Serve as first level system support for each assigned client.
• Perform ongoing audits and file reviews.
• Manager daily/weekly incoming and outgoing file processing
• Billing tasks, which include generating invoices, posting payments and reconciling receivables

Chicago, Illinois, United States

Build client sites, including benefit plan rules, details, prices, text and documentsTest client sites to ensure proper functionality and qualityConduct regression testing to discover software enhancements or needsImport data into system as needed and assist with ad hoc client projectsPrepare employee and employer communication documentsTriage client.

• Communicates and influences customers and vendors through sales, problem solving and conflict management techniques.
• Implements marketing strategy to support expansion of the company’s profits, achieving top 20% tier in the district.
• Develops and maintains new business relationships relationships by ensuring the delivery of superior customer service, achieving a 94% in customer satisfaction.

Northbrook, Illinois

• Coordinated and checked inventory levels (surplus, stock transfers, returns, DEDs, slot holds), reducing inventory shortages by 20% previous year.
• Liaised with sales, product management team, manufacturing team, warehouse and Inventory management to ensure high inventory service levels while minimizing freight and transfer expenses.
• Communicated to appropriate cross functional teams the divisional surplus, stock transfers, returns, monthly forecast review and on hold inventory.
• Managed all new customer stock requests and certified inventory was available 90% of the time.
• Reviewed the division backorder report and communicate any disruptions in service to sales reps and place stock transfers.
• Advised AP weekly to resolve vendor discrepancies reducing this number by 85%.

Wheeling, Illinois

• Managed the daily flow of WM’s workplace and optimizing day-to-day activities.
• Analyzed business operations and identifying customer needs weekly within software OPUS, SMART, PMT, OCSD, and ACE.
• Elevated the closing-out of customer tickets by 90% now under my supervision.
• Performance of staff has improved by 40 % since utilizing software tools to manage tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Facilitated with weekly data collection and reporting required for incentive pay programs.
• Tracking and analyzing reports such as budgets, trend reports, DVIR and department metrics, improving efficiency by 30% previous year

Northbrook

• Executed cash management and bank deposits into Best Buy software platform.
• New hire retention was 83% higher after being assigned to recruiting, training, and supervising new hires.
• Implemented on-going coaching, training and motivation to team members and other store personnel, resulting in a store sales increase of 30% YoY.
• Ensured all Standard Operating Procedures for transactions and interactions at the front of the store were followed.
• Number of employee promotions increased by 8.5% after utilizing input on employee performance from my status reports.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Management