• Directed a team of 12 Constituent Advocates and Administrative Staff, operating in a high-pressure, fast-paced environment to address critical constituent issues.• Provided confidential advice to Senator Brown and legislative staff on legislative issues based on constituency experiences.• Prepared Senatorial briefings on complex, high-stakes cases such as Medal of Honor upgrades, and liaising with the White House and Cabinet officials on sensitive oversight matters.• Served as a 24/7 contact for urgent cases, including homelessness, emergency medical situations abroad, international abductions, and urgent passport issues, providing rapid response and coordination with federal agencies.• Led casework in high-sensitivity areas such as immigration, FEMA, consular matters, Veterans and Military Affairs, and other areas during staffing gaps or surges, including the COVID-19 pandemic.• Regularly briefed other Senior Staff and the Senator on critical emergencies, and coordinated with Communications Team to ensure clear, immediate, and accurate public communication.• Analyzed and reported on case trends to inform policy insights, adjusting workflows to maintain manageable and equitable caseloads across the team.• Identified patterns in constituent issues, directly informing policy and legislative actions, including contributing to The PACT Act.

•Assisted with the day-to-day scheduling and logistical requirements for the Senator when he is in Ohio. •Worked closely with and will fill-in for the State Schedule Coordinator, and is in constant communication with staff throughout Ohio and Washington, DC. •Conducted casework for several federal agencies including, but not limited to, the U.S. Department of Justice, U.S. Department of Homeland Security, Food and Drug Administration, Federal Trade Commission, U.S. Environmental Protection Agency, U.S. Department of Agriculture, U.S. Department of Transportation, Federal Communications Commission, United States Postal Service, United States Coast Guard, and the Army Corps of Engineers. •Managed casework with patience, empathy, an honest desire to help people in need, a strong organizational framework, and impeccable writing skills as well as followed legislative trends and regulatory changes that impacted agencies in my portfolio. •Assisted with the day-to-day tasks typical of a busy Senate state office as well as frequently representing the Senator at official meetings and public events.•Performed community outreach most often related to the specific casework areas I was assigned. In addition to scheduling and casework duties, •Assisted with Information Technology; installing, maintaining, and providing trouble-shooting assistance with various software & hardware on a variety of platforms including PCs, Macintosh, Blackberries, telecom, and video-teleconferencing equipment. •Quickly, reliably, and successfully performed IT duties also including training new or existing staff, and ensuring that they and the Senator could maintain productivity within, and sometimes outside of, normal work hours.

• Answered phones, managed office correspondence, greeted visitors, and provided administrative support to staff. • Documented and tracked legislative concerns and assigned to appropriate staff.• Responded to constituents, businesses, legislators, and other contacts seeking time with Senator Brown and members of his staff.• Trained on internal Content Management System and how to assist other staff with learning a new database. • Adopted several areas of casework including Postal Service Operations, Equal Employment Opportunity Commission, Department of Justice, and Department of Transportation.

My main duties working for Friends of Sherrod Brown included tracking incoming campaign contributions (online, via post, and in person), office and staff expenditures, and focusing on compliance with federal elections law. These tasks required submitting data for FEC reports, communicating in writing and verbally with donors, and reviewing and entering large volumes of data with the accuracy required by strict campaign finance laws. I was required to be in constant communication with various staff members, national fundraising consultants, and worked particularly close with and under the direct supervision of the campaign's treasurer.

At Ulmer & Berne, I worked with and managed the extensive physical files for accounts payable and billing. It was a regular task to find back-up data for clients in relation to the legal services being provided to them, occasionally requiring painstaking research. Providing accurate and timely data-entry were also required components of my position, with the CMS accounting software, as well as aiding with the firm's transition from, older databases based on obsolescent mainframe computing solutions, to modern accounting systems.