•Supervised a team of 25+ Patient Access personnel in the Emergency, Outpatient, Cashier, and Financial Advocacy departments•Collaborated with Epic colleagues and other clinical department directors to resolve Epic Cupid and Prelude barriers•Identified trends in Epic work queues to improve training opportunities and close training gaps with staff•Maintained daily operations of payroll, scheduling, pto requests, department numbers, and employee productivity•Originated new… Show more •Supervised a team of 25+ Patient Access personnel in the Emergency, Outpatient, Cashier, and Financial Advocacy departments•Collaborated with Epic colleagues and other clinical department directors to resolve Epic Cupid and Prelude barriers•Identified trends in Epic work queues to improve training opportunities and close training gaps with staff•Maintained daily operations of payroll, scheduling, pto requests, department numbers, and employee productivity•Originated new training content for monthly meetings to improve quality and consistency among registrations•Designed spreadsheets to improve staff productivity, increase collections, and resolve CMS compliance issues Show less

• Edited insurance claim denials to ensure proper payment to the organization• Directed team huddles and informed employees of changes in the department• Trained and assisted other employees with insurance verification and admission policies• Cross-trained in numerous areas of patient access departments

• Documented confidential information accurately within patients’ electronic medical records in accordance with national HIPAA requirements• Informed patients of financial obligations and assisted with any financial aid questions• Collected co-payments and prior balances on medical accounts

• Communicated with multiple vendors and trades to complete tasks• Supervised 2 to 4-person crews on job sites• Maintained a safe working environment on job sites• Performed safe demolition of wall partitions, concrete, ceilings, flooring, boilers, mechanical systems, and fire suppression systems