Johnathan Bates Email & Phone Number

This position is responsible for relationship management of a high dollar portfolio including, customer service, end of lease, collections and other servicing related activities with an emphasis on high-dollar/high touch customers. Accounts are varied in structure and complexity and require experience in customer service, Microsoft technical expertise, and.

Jacskonville Florida

• This role initiates contact and provides assistance to mortgage loan customers who are 30 - 59 days past due; counsels and guides the customer to help reinstate their mortgage loan or to complete preferred workout.
• Pursues communication with defaulted customers utilizing predictive, preview, and manual dialing to offer potential workout alternatives
  
• Analyzes customer’s situation and collateral risk to present alternative solutions including Special forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu
  
• Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention
  
• Follows up to ensure that all required documentation has been requested and received from the customer
  
• Coordinates activities with Home Retention Fulfillment to insure timely and accurate responses, decisions, and resolutions during the loss mitigation process
  

Jacksonville Florida

Senior Service Specialist, Commercial Small BusinessIn this position I am responsible for working in a high volume, multi-tasked, goal oriented, total team effort environment. I must expertly process all types of commercial small business insurance transactions while handling a large volume of inbound and outbound phone calls. I was selected to start up a.