Johnathan Pepper Email & Phone Number

Madison, Wisconsin, United States

• Maintain and Develop ARC
• Maintain Linux Server and Services
• Development of Future Projects
• Utilization of HTML, CSS, MYSQL, Ruby, JavaScript, AngularJS, Angular, Docker
• Handle Webmaster Requests from All Departments
• Lead and participate in department meetings as necessary

Madison, Wisconsin, United States

• Maintain and Develop ARC
• Maintain Linux Server and Services
• Development of Future Projects
• Utilization of HTML, CSS, MYSQL, Ruby, JavaScript, Clojure
• Handle All Webmaster Requests from All Departments

Madison, Wisconsin

• Assist with day to day leadership of Dispatch Team
• Track Dispatch Team Statistics
• Assist with Team Member Coaching and Training
• Ensure Professional and Timely Communication with Clients
• Assist with Dispatch Coordinator duties as business requires

Madison, Wisconsin Area

• Coordinate incoming service requests to dispatch
• Ensure tickets are properly noted and with respective documents
• Order parts and at proper shipping speed to ensure SLA can be met
• Respond to client requests and keep clients updated through both email and the clients’ respective online utilities
• Update tech support with pertinent client updates
• Prefer tickets based on ticket circumstances

Madison

• Schedule tech companies for each work order while confirming SOW
• Document each interaction for every work order within the ARC program
• Ensure the tech company scheduled is at the cheapest rate possible
• Sell each tech company on the idea of switching to rates closer to our normal rates
• Cold call areas for new techs
• Work as a team to ensure emergency and preferred work orders get scheduled on time

Monona, Wisconsin, United States

Madison

• Professionally answer telephone calls, emails, and chat requests regarding Patient Portal
• Document tickets for each call
• Ensure customer satisfaction while upholding HIPAA law compliance
• Properly document and assist with escalation tickets as necessary
• Research, locate, and provide information to callers
• Maintain proper metric levels including interactions per hour and handle time

Fitchburg, WI

• Oversee all front end operations
• Train and coach cashiers, service desk, and cart attendant team members
• Assess team members and write evaluations
• Speed-weave guests to the proper lanes to ensure timely guest check-out
• Evaluate RedCard performance by each team member and the store as a whole
• Coordinate breaks and lunches for all front-end team members

• Oversee opening and closing routines
• Handle ordering and working with vendors
• Perform MMOT’s and give constructive feedback
• Conduct customer transactions following proper policy
• Oversee proper cleaning routines conducted using the ECE worksheet
• Maintain proper currency levels in the safe

Whitewater, Wisconsin

• Supervise and Evaluate hourly associates (15+) through routine follow ups to ensure effectiveness and timeliness
• Assist with Task Management
• Assist with Coaching for Improvement
• Enforce all company policies and procedures
• Provide excellent customer service
• Mentor and train new hourly associates

As a Customer Service Manager it is my job to lead Front End activities. I supervise Cashiers and Service Desk associates to make sure they have the resources necessary to perform their jobs successfully while providing proper customer service. I also manage break and meal times for all associates on the front end to ensure proper staffing is present at.

Whitewater, Wisconsin

• Supervise and evaluate all front-end associates
• Coordinate breaks/meal coverage throughout the day
• Provide excellent customer service
• Perform overrides on all front-end registers and throughout the store to maintain proper customer satisfaction
• Ensure all company policies and procedures are being followed
• Assist with yearly evaluations on front-end hourly associates

Whitewater, Wisconsin / Monona, WI

• Conduct purchasing and financial transactions (card payments)
• Provide excellent customer service
• Ensure the front-end is both clean and stocked
• Conduct financial transactions including sales, money transfers, money orders, and returns

It Web Developer

Business Management

Mathematics And Computer Science