Johnathan Pepper Email & Phone Number

Madison, Wisconsin, United States

• Maintain and Develop ARC• Maintain Linux Server and Services• Development of Future Projects• Utilization of HTML, CSS, MYSQL, Ruby, JavaScript, AngularJS, Angular, Docker• Handle Webmaster Requests from All Departments• Lead and participate in department meetings as necessary• Maintain Private Chat Server

Madison, Wisconsin, United States

• Maintain and Develop ARC• Maintain Linux Server and Services• Development of Future Projects• Utilization of HTML, CSS, MYSQL, Ruby, JavaScript, Clojure• Handle All Webmaster Requests from All Departments

Madison, Wisconsin

• Assist with day to day leadership of Dispatch Team• Track Dispatch Team Statistics• Assist with Team Member Coaching and Training• Ensure Professional and Timely Communication with Clients • Assist with Dispatch Coordinator duties as business requires

Madison, Wisconsin Area

• Coordinate incoming service requests to dispatch• Ensure tickets are properly noted and with respective documents• Order parts and at proper shipping speed to ensure SLA can be met• Respond to client requests and keep clients updated through both email and the clients’ respective online utilities• Update tech support with pertinent client updates• Prefer tickets based on ticket circumstances• Answer dispatcher questions to ensure clients’ needs are met

Madison

• Schedule tech companies for each work order while confirming SOW• Document each interaction for every work order within the ARC program• Ensure the tech company scheduled is at the cheapest rate possible• Sell each tech company on the idea of switching to rates closer to our normal rates• Cold call areas for new techs• Work as a team to ensure emergency and preferred work orders get scheduled on time• Answer incoming calls and direct them to the appropriate… Show more • Schedule tech companies for each work order while confirming SOW• Document each interaction for every work order within the ARC program• Ensure the tech company scheduled is at the cheapest rate possible• Sell each tech company on the idea of switching to rates closer to our normal rates• Cold call areas for new techs• Work as a team to ensure emergency and preferred work orders get scheduled on time• Answer incoming calls and direct them to the appropriate department Show less

Monona, Wisconsin, United States

Madison

• Professionally answer telephone calls, emails, and chat requests regarding Patient Portal• Document tickets for each call• Ensure customer satisfaction while upholding HIPAA law compliance• Properly document and assist with escalation tickets as necessary• Research, locate, and provide information to callers• Maintain proper metric levels including interactions per hour and handle time

Fitchburg, Wi

• Oversee all front end operations• Train and coach cashiers, service desk, and cart attendant team members• Assess team members and write evaluations• Speed-weave guests to the proper lanes to ensure timely guest check-out• Evaluate RedCard performance by each team member and the store as a whole• Coordinate breaks and lunches for all front-end team members• Call for backups as necessary • Oversee opening and closing routines• Conduct interviews

• Oversee opening and closing routines• Handle ordering and working with vendors• Perform MMOT’s and give constructive feedback• Conduct customer transactions following proper policy• Oversee proper cleaning routines conducted using the ECE worksheet• Maintain proper currency levels in the safe• Submit required day-to-day paperwork• Maintain records of all day-to-day paperwork and vendor receipts• Training new employees / continue training with current… Show more • Oversee opening and closing routines• Handle ordering and working with vendors• Perform MMOT’s and give constructive feedback• Conduct customer transactions following proper policy• Oversee proper cleaning routines conducted using the ECE worksheet• Maintain proper currency levels in the safe• Submit required day-to-day paperwork• Maintain records of all day-to-day paperwork and vendor receipts• Training new employees / continue training with current employees• Conduct interviews and make hiring decisions Show less

Whitewater, Wisconsin

• Supervise and Evaluate hourly associates (15+) through routine follow ups to ensure effectiveness and timeliness• Assist with Task Management • Assist with Coaching for Improvement• Enforce all company policies and procedures• Provide excellent customer service• Mentor and train new hourly associates • Perform audits to ensure proper stocking techniques are being followed• Assist with yearly evaluations on hourly associates• Use Powered Lifting… Show more • Supervise and Evaluate hourly associates (15+) through routine follow ups to ensure effectiveness and timeliness• Assist with Task Management • Assist with Coaching for Improvement• Enforce all company policies and procedures• Provide excellent customer service• Mentor and train new hourly associates • Perform audits to ensure proper stocking techniques are being followed• Assist with yearly evaluations on hourly associates• Use Powered Lifting Equipment• Use communication skills to effectively communicate between management and among hourly associates Show less

As a Customer Service Manager it is my job to lead Front End activities. I supervise Cashiers and Service Desk associates to make sure they have the resources necessary to perform their jobs successfully while providing proper customer service. I also manage break and meal times for all associates on the front end to ensure proper staffing is present at all times. It is also necessary to ensure proper training has been given to all associates. Evaluations are performed on a consistent basis… Show more As a Customer Service Manager it is my job to lead Front End activities. I supervise Cashiers and Service Desk associates to make sure they have the resources necessary to perform their jobs successfully while providing proper customer service. I also manage break and meal times for all associates on the front end to ensure proper staffing is present at all times. It is also necessary to ensure proper training has been given to all associates. Evaluations are performed on a consistent basis to ensure our associates have been properly trained while opening up room for improvement and growth. Show less

Whitewater, Wisconsin

• Supervise and evaluate all front-end associates• Coordinate breaks/meal coverage throughout the day• Provide excellent customer service• Perform overrides on all front-end registers and throughout the store to maintain proper customer satisfaction• Ensure all company policies and procedures are being followed• Assist with yearly evaluations on front-end hourly associates• Conduct financial transactions including sales, money transfers, and money order purchases all… Show more • Supervise and evaluate all front-end associates• Coordinate breaks/meal coverage throughout the day• Provide excellent customer service• Perform overrides on all front-end registers and throughout the store to maintain proper customer satisfaction• Ensure all company policies and procedures are being followed• Assist with yearly evaluations on front-end hourly associates• Conduct financial transactions including sales, money transfers, and money order purchases all while maintaining proper cash handling techniques Show less

Whitewater, Wisconsin / Monona, Wi

• Conduct purchasing and financial transactions (card payments)• Provide excellent customer service• Ensure the front-end is both clean and stocked• Conduct financial transactions including sales, money transfers, money orders, and returns

It Web Developer

Business Management

Mathematics And Computer Science