Will S. Email & Phone Number

With a robust foundation in technical support and a proven track record managing critical IT operations, I have cultivated a career marked by persistent advancement and problem-solving expertise. Currently steering the coordination of field technicians remotely, I leverage over a decade of management experience to drive success in fast-paced environments.During my tenure with Collins Aerospace, I have been instrumental in delivering desktop and network support for an impressive roster of nineteen airlines at Bush Intercontinental Airport. My hands-on approach has been pivotal in troubleshooting intricate network and hardware issues, adeptly installing state-of-the-art Cisco switches and routers, and meticulously overseeing preventive maintenance.Not only have I ensured the seamless operation of over a hundred Dell workstations and thermal printers for enhanced customer satisfaction, but my background also encompasses strategic roles as a Network Technician for Smart City Networks. While there, I honed my skills in network infrastructure upgrades, programmed Cisco switches for various high-profile venues and events, and provided exceptional customer service.My educational achievements from Lone Star College System provide me a firm footing in Computer Networking, specifically with a Cisco systems concentration, augmented by a Networking Administration Certificate. The pursuit of continuous learning prompts me to currently seek the CAPM certification while also acquiring proficiency in Python, staying abreast of the evolving IT landscape.I am transitioning my sharp problem-solving acumen toward the realm of Project Management, aiming to synthesize technical prowess with strategic planning and leadership. Constantly motivated by new challenges, the endless scope for learning, and the gratification of delivering beyond expectations, I am eager to contribute to and grow within the dynamic field of IT project management.