Johnathan Pham Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, New Mexico, United States

●Ensured all technology at Anderson met satisfaction and quality standards for over 3,500 students, staff, and faculty members, contributing to a more efficient academic experience.● Managed daily operations of the STSC office, including opening/closing procedures, and ensured equipment readiness of over 500 devices and IT systems, minimizing downtime and maximizing efficiency.● Reimaged both new and existing systems for professor and student use, maintaining system consistency and performance across devices.● Oversaw the checkout process for over 75 student technology devices, achieving a 98% return rate and minimizing equipment loss.● Diagnosed and resolved technical issues for faculty and students, maintaining a 90%+ first-call resolution rate and improving support response times by 20%.● Trained 15+ team members and 200+ users on technical processes and troubleshooting, improving team efficiency by 25% and reducing system errors by 15%.

Albuquerque, New Mexico, United States

At Keva Juice I was able to demonstrate exceptional proficiency in enhancing communication skills through daily interactions with customers as well as exhibit a strong commitment to providing outstanding customer service while maintaining a high level of customer satisfaction. I cultivated a deep understanding of customer preferences and needs through attentive listening and efficient problem-solving. Lastly, I collaborated effectively with team members to ensure smooth operation of store activities and upheld the brand's reputation for excellence in service.

Bachelor'S Degree, Management Information Systems, General

High School Diploma

Activities and Societies: Basketball, National Honors Society