Johnathan Rivera Email & Phone Number

New York, NY, US

United States

• Serve as initial contact and a source of information to the general public, students, staff and faculty on policies, proceduresand office activities and provide basic information for the StudentLink Center.
• Adhering to the StudentLink Center Three-Tier Service model, respond to inquiries displaying a comprehensive knowledgeof policies, procedures and office activities.
• Assist with the prioritization of office activities and scheduled events.
• Compose and correspond to the StudentLink Passport Photo email account.
• Perform general word processing, spreadsheet, and data entry duties utilizing intermediate-level functions.

United States

• Solves routine problems within 2-4 minutes to distribute exceptional patient care
• Responded to 50+ patient calls daily resulting in an average save rate of 70%
• Clerical Support - Files, performs data entry, types, fax, prepares routine forms, performs simple tabulations, reviews forms for accuracy and completeness, photocopy and assembles materials
• Word Processing/Typing - Prepares simple memoranda, letters, labels; routine manuscripts, correspondence and other documents
• Performs data entry, simple tabulations for report development.

United States

• Build relationships with potential members from existing clients by building rapport which contributed to opening newchecking accounts, savings accounts, IRAs, CDs, and processing loan applications
• Develop new leads to drive sales opportunities through 70+ weekly cold-calling & networking interactions
• Close deals on mortgage, auto and home equity loans which contributed to 150k in annuity
• Process electronic banking applications for clients including online banking, ACH, wire transfers, remote deposit captureand bill payment
• Managed over 50+ mortgage, personal & business accounts; initiating every step-in processing

New York, United States

• Built relationships with 50+ clients to understand their needs resulting in $1.4M in NTB deposits.
• Exceeded targets by an average of 10% during tenure
• Dealt with more than 200 walk in clients on a weekly basis where almost 50 new clients opened any new account (credit cards, personal loans, home equity)
• Worked closely with mortgage/financial officers to close sales & loan applications
• Attend daily meetings that will review performances to exceed branch revenue
• Led development of demo strategy for a new product offering targeting client solutions which generated over 200k in revenue at the financial center

Brooklyn, New York, United States

Applied proper tare procedures when ringing up items to maintain accurate pricing, Assisted with training new cashiers and customer service team members to increase speed of on-boarding, Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale, Learned roles of other departments to provide coverage and keep.

Brooklyn, New York, United States

Responded to all customers inquires thoroughly and professionally, Answered customer questions about product availability, assisted with customer problems and complaints in person and via telephone, stocked shelves, supplies, and organized displays, Developed lasting customer relationships through friendly greetings and outstanding customer service