Fraud Analyst
CurrentThe Fraud Analyst position supports development and analysis of fraud strategies, to investigate and deter fraud against Charter Communications. This role requires the ability to conduct in-depth research of complex situations or datasets, and provide clear documentation of all findings. A continuous improvement mindset is also a critical part of this role. The Fraud Analyst actively and consistently supports all efforts to simplify and enhance the customer experience.Work with leadership and business partners to identify data and reporting needs for analysis.Support analyst team with data extractions and manipulation for recurring and ad hoc reporting.Develop/select methodologies to derive answers to business problems.Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.Analyze data to provide meaningful insights. Providing strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.Proactively identify instances of potential fraud and abuse through data analysis using company system and tool.Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, Raise awareness of investigative findings, and develop recommendations to mitigate risk.Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.Communicate with legal, Law Enforcement, customers and business partners as needed.Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for fraud or prior debt.Clearly communicate analysis and complex concepts to non-subject matter experts orally and.Provide courtroom testimony regarding investigative findings and analysis.Perform other duties as may be requested by manager.