Worked with coworker and consultants designing and implementing a complete system overhaul from an NT network to a Windows 2008 network including new Windows 7 workstations.Setup and managed Windows Image Server for upgrade deployment.Worked with coworker and consultants designing and implementing replacement of the phone system with Shoretel VOIP phone system.Maintain, diagnose and repair phone system, network, workstations and printers.Consult end users and management team to design and write Crystal Reports.Consult end users and management team in designing and developing solutions through Microsoft Access databases.Assist field representatives through remote diagnoses and over the phone support.Create training documents and procedural documents for staff and field representatives.Designed Auto-it virtual keyboard to replace existing virtual keyboard during upgrade process.Research and present new software and hardware solutions for improving workflow throughout the company.

Created and distributed shop floor schedules from assembly through finished product.Created and used forecasting tools to adjust inventory levels for finished goods and work in process units.Worked regularly with order department and shop floor supervisors to ensure product readiness and customer deliveries.Developed Microsoft Access databases and Excel solutions that cut job time from 10 hours down to 8.Trained new hire on production scheduling techniques.Kept CEO and plant manager informed on production status and issues with weekly reports.Developed Crystal Reports to help aide in decision making routines.

Maintained and repaired workstations, servers, and printers.Backed up servers and workstations daily.Developed virtual keyboard using existing software when physical keypads were going bad and replacements could not be found saving the company over $5,000.